The Associate Director of IP Support Unit (IPSU) will lead GIPSC's Business Services line, comprised of IPTech PG support, IP portfolio management, IP projects, and support services for local offices; oversee the strategic and seamless delivery of these capabilities to the IPTech PG, its clients, and external counsel, in line with IPTech PG priorities and goals. This requires managing GIPSC resources across centers focused on ensuring Baker McKenzie's end-to-end services and other operations are delivered as effectively and efficiently as possible, whilst maintaining a high quality standard across the entire operation.


GIPSC Strategic Tasks

  • Apply a strong focus on quality across the entire GIPSC team, ensuring consistency throughout the services provided, meeting internal and external requirements
  • Embed quality as part of each individual’s daily routine
  • Contribute to the management of GIPSC's relationships with PBS departments and functions, and the IPTech Practice Group offices
  • Manage expectations for GIPSC services delivered from the Manila, Belfast, and Buenos Aires Centers
  • Define targets and execute business plans in alignment with IPTech Practice Group and Firm priorities
  • Identify opportunities to strengthen capabilities in revenue generating areas, such as support for assignment projects, licensing projects, other projects, and the Office Support Team’s role in supporting smaller clients of the Brand Management business in specific offices
  • Launch new products and services in response to identified client needs
  • Display a keen interest in innovation, recommending innovative strategies and related tools to improve the operational efficiency, quality, and service levels of GIPSC’s operations
  • Improve operational efficiencies, applying Lean Six Sigma and/or other appropriate Quality frameworks
  • Contribute to staffing decisions related to line managers and supervisors
  • Evaluate performance and provide recommendations on compensation adjustments
  • Lead special projects, as needed

General Management Tasks

  • Establish and nurture long-term relationships with key decision makers in the IPTech PG and the PBS organization to help achieve results
  • Encourage stakeholder investments in training, secondment and immersion opportunities for high performers and high potential members
  • Oversee the department's leadership, coaching and succession planning programs 
  • Regularly lead department meetings for staff in Manila and across Centers
  • Resolve conflicts and client management issues
  • Liaise with Manila Center management, other departments and vendors as needed

Other Tasks

  • Other responsibilities as agreed with the Business Operations Director in accordance with business needs and requirements


Experience Required

  • Bachelor’s degree with good academic credentials
  • Extensive project management experience; certification an advantage but not required
  • Extensive experience working within an IP support environment and/or in a shared-service operation
  • Strong practical experience of managing a team of people providing back-office support to a global operation including both internal and external clients, and third parties including service providers and vendors
  • Proficiency in using MS Office applications, MS Project, and Visio
  • Knowledge of Tableau or a similar application
  • Fully familiar with the operation and management of a range of service management and document management computer systems, and the necessary administration required to support such systems
  • Proven experience in challenging the established order and existing processes, displaying strong but diplomatic skills to trouble-shoot and analyze systems, processes and performance
  • Experience delivering innovation driven improvements to a large scale operational environment
  • Experience of quality control practices and procedures
  • Experience in implementing process improvement
  • Excellent written and verbal communication and presentation skills
  • Strong problem solving skills, organizational skills and a keen eye for detail
  • Proactive approach and able to work with minimal supervision
  • Strong sense of responsibility and commitment to work
  • Excellent analytical and interpersonal skills
  • Strong client focus