The Ancillary Billing Support Specialist will guide a team of Ancillary Billing Analysts in managing client relationships from a finance operations perspective involving coordination of new budget assignments, Client accruals, Workflow setup related to matter management maintenance, Matter Data Clean-up Projects and reporting for Key Clients; provide comprehensive and commercially focused Quote-to-Cash (Q2C) support as well to ensure that effective matter management practices are in place and being followed.


  • Serve as a Subject Matter Expert and provide guidance to Ancillary Billing Support Analysts in coordination of new budget assignments, Client accruals, Workflow setup related to matter management maintenance, Matter data clean-up projects and reporting for Key Clients
  • Assist in the development and deployment of process and technical solutions to support and streamline the end to end Ancillary Billing Support processes
  • Assist in the development of Ancillary Billing Support training materials and process documentations.
  • Serve as the primary point of contact for a portfolio of clients for Partners and In Market Business Partners to coordinate budgeting, accruals and reporting for Key Clients.
  • Support the matter intake process by providing and reviewing data as needed for new engagements
  • Coordinate the implementation and maintenance of financial terms (e.g., budget arrangements and Terms of accruals) with the relevant internal teams and client contacts
  • Support client reporting requests as needed (recurring or ad hoc)
  • Ensure that issues are being resolved timely and by the right teams within the global Baker McKenzie network of offices and shared service centers (e.g., budgets, e-billing rejections related to matter management, etc.)
  • Interact and coordinate with other teams as needed, including E-billing, Pricing, Matter Management and down-stream activities related to finance operations
  • Manage client and Partner expectations with respect to Standard Operating Procedures (SOP) as defined by the Global Process Owners and work within already established and agreed parameters
  • Work with colleagues to develop new best practices and identify new efficiencies in accordance with a culture of continuous improvement

Skills and Experience:

  • Bachelor's Degree in business administration, commerce, finance, or any business related courses
  • Good experience in a billing role, preferably within a professional services environment would be advantageous
  • General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment and requirements
  • Keen attention to details and effective organizational skills
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to diagnose and solve problems quickly with positive energy, forward thinking, and high ethical standards
  • Excellent interpersonal and communication skills with the ability to deal effectively at all levels throughout an international firm
  • Excellent English communication skills (verbal and written)
  • Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
  • Confident to escalate and ask questions, especially when being asked to deviate from standard processes
  • Knowledge and experience of financial systems (SAP preferred but not required)
  • Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
  • Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
  • Flexibility to work a reasonable shifting requirement is required