Description
The Analyst, Data Quality - Client Matter Management will support the Firm's Data governance program by maintaining continuous levels of quality in the Firm's Client, Matter, Payer, and Client Group Taxonomy, to maintain and classify our clients, understand their corporate structure, and manage other essential client information. Will be responsible for providing a more complete, accurate, and timely view of our clients throughout their lifecycle.
Responsibilities:
- Conduct research and data analysis using data stewardship tools such as D&B Hoovers and other client authoritative resources to ensure our clients are updated with accurate and reliable client information within the Firm's databases
- Monitor data management workflows, mergers, and acquisitions alerts from Dun & Bradstreet and coordinate with the Business Development and Client teams to categorize clients in their correct client group
- Collaborate with the Firm's key business groups: Strategic Reporting, Client Credit, New Business Intake, Business Development, Product /Technical owners, and local office personnel when modifications are pending a decision or require escalation. Notify Billing Partners and Client Teams when key client data is updated with certain risk indicators (Out of Business, Financial viability scores)
- Review Data Management queues to identify and remediate changes to a company's structure (OOB, address changes, majority ownership classifications) and ensure data is consistent across all Firm systems
- Responsible for updating key client identifiers, and designations for clients Collaborate with the Client Service Directors or Client teams to ensure client-facing systems (Open, Client Credit, Experience, BI Finance Portal, BakerCI, CRM) reflect accurate and timely data
- Responsible for overall data monitoring and governance of the firm's clients and accurate replication to downstream systems
- Responsible for analyzing statistical reports and liaising with the NBI team to establish best practices in the client onboarding process and recommend process improvements in client data collection and classification
- Work on ad-hoc projects to remediate client and matter data per data governance policies as required by the business
- Work with the development and product teams in defining test scripts, and testing new data maintenance workflows, data integrations, and process enhancements as assigned
- Work on ad-hoc projects to remediate client and matter data per data governance policies
Skills and Experience:
- Strong research, analytical and problem-solving skills
- Excellent communication skills, both written and verbal
- Ability to conduct research using multiple databases (training provided)
- Proficient in Windows, and MS Office applications
- Working knowledge in MS SQL is a plus
- Ability to prioritize and work independently with limited supervision
- Strong commitment to outstanding customer service
- Professional, reliable, mature ability to work with various teams and application users across the firm
- Collaborative approach and can effectively work with others
- Team player and proactive; should have the ability to plan, schedule and arrange tasks to accomplish objectives
- Very adaptable, highly organized, and attentive to details and accuracy
- Organized, Exceptional work ethic, personal and professional integrity
- High sense of urgency, initiative, and sense of responsibility
- Able to work in a fast-paced, challenging environment
- Flexible and willing to work on a shifting schedule and overtime as necessary