The General Manager will act as trusted advisor to Hong Kong / China Office Managing Partner (OMP) and Chief of Staff (COS) to drive implementation of Firm strategy in Hong Kong in the context of our wider China strategy; provide leadership and support to ensure office functions and business professionals are aligned to deliver exceptional service to internal and external clients.


  • Advise and support OMP, COS and other global function leaders to implement Firm strategies, processes, policies, guidelines and reporting to ensure efficient, high quality services in the office
  • Work closely with CMP, COS, Chief Financial Officer (CFO), all Hong Kong and, as appropriate, China Chief Representatives and General Managers, Partners and stakeholders to develop the office business plan and ensure effective implementation of the Firm strategy in the office; lead with relevant function leaders office business planning and budgeting in coordination with office and global leadership
  • Communicate regularly with COS, CFO, OMP, Partners, practice group and function leaders to support local implementation of business plans; ensure function leaders understand local business priorities and that functional service delivery meets the needs of the office, escalating any issues for resolution as appropriate
  • Work closely with COS, CFO and function leaders to drive operational and financial improvements by monitoring and analyzing financial and other key performance indicators, ensuring alignment with targets, and addressing performance and profitability issues
  • Plan and/or support key office activities (partner meetings, committee meetings, etc.) and internal and external events and gatherings as needed
  • Provide strategic, analytical and project management support and oversee and execute key projects and initiatives in the office and, as required, across the region
  • Provide leadership and guidance to local Professional Business Services (PBS) teams and ensure communication and collaboration across functions in the office, escalating issues to functional leadership as appropriate; provide input into the performance management process for office function leaders, working with COS, CFO, OMP, and global function leaders as appropriate
  • Take a lead role in the implementation of Operations activities under PBS21 (PBS21 being defined as a program of work designed to integrate and coordinate the Firm’s professional and business services functions)
  • Network with peers to represent the Firm in a positive manner and communicate local market conditions and developments (competitor strategy, lateral moves, industry trends) to leadership
  • Oversee local risk and compliance issues, including relationships with and reporting to regulatory and other local authorities and management of complaints; provide input on office policies in collaboration with office function leaders where local regulations require particular treatment
  • Drive PBS21 implementation in the office, and help to create and maintain a work environment consistent with PBS principles and values, ensuring high levels of organizational effectiveness and communication and instilling a high performance culture
  • Support procure-to-pay initiatives in the office; relationships with strategic partners, leasing companies, facilities managers, and suppliers as needed; and identify opportunities to improve efficiencies
  • Provide leadership and guidance to the Office Manager in Korea to ensure effective support to the local OMP, smooth operation of that office, implementation of services and alignment to the region and Firm strategy and policies
  • Other duties as assigned to deliver Firm strategy and operational effectiveness to the office and across the region

Travel Requirements:

Occasional travel to other offices in the region may be required.

Reports To:

Chief of Staff

Direct Reports:

Office Manager in Korea

Skills and Experience:

  • Bachelor's degree is required, preferably in business administration, finance, or related field
  • Strong experience with office management and office administration skills, preferably in a law firm or professional services environment
  • Management of a cross-functional group within a global, multi-office organization and/or experience is preferred
  • Experience in effectively leading organizational change is preferred
  • Strong business acumen, operational excellence, client service and cost management are a must; Ability to engage with key external stakeholders, brokers and vendors
  • Highly disciplined approach to executing strategies and programs to achieve Firm operational objectives
  • Well-developed and sophisticated organization, communication and interpersonal skills, with demonstrated ability to collaborate and build trust with partners and business professionals at all levels
  • Strong ability to lead, motivate and mentor other professionals, inclusive of diligently addressing performance concerns
  • Organized, detail-oriented individual with strong project management skills and ability to balance competing priorities in a time-sensitive environment
  • High level of discretion, diplomacy and a commitment to maintaining the highest level of confidentiality; Strong entrepreneurial skills and business focused mind set to effectively drive operations in a diverse and multi-cultural environment
  • Proven track record of strong budgeting track record and financial skills to effective management of office operational costs