The Billing Supervisor will support all aspects of billing activities supported by the Tampa Center; interface with other Quote-to-Cash (Q2C) leaders to ensure that agreed service levels are met; develop and maintain positive working relations with Attorneys, Professional & Business Services (PBS), and client personnel; and suggest process improvements and provide reports to senior leadership.

  • Supervise the day-to-day production and delivery of the Firm's invoicing to clients
  • Supervise billing teams providing direct support to In-Market personnel and client teams
  • Ensure compliance to established processes and escalate deviations for resolution
  • Escalate issues to Center management and proactively monitor all Key Performance Indicators and Service Level Agreements related to the billing processes
  • Interface with Firm stakeholders to resolve specific issues
  • Carry out billing with a small portfolio in addition to team supervision
  • Contribute to identifying opportunities to enhance and improve processes in coordination with Q2C leadership
  • Supervise recruiting, onboarding, and ongoing training for team members
  • Lead the team by being a role model, identify opportunities allowing for employee growth, and assist the team in achieving all goals
  • Drive performance excellence with effective communication, performance management, and employee recognition
  • Perform other duties that may be assigned, i.e. ad-hoc projects, etc.

Experience Required

Skills and Experience:
  • Bachelor's Degree in business administration, commerce, finance, liberal arts, or related courses
  • Prior experience in a billing role
  • General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirements
  • Knowledge and experience of financial systems (SAP preferred but not required)
  • Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
  • Keen attention to detail and effective organizational skills
  • Excellent English communication skills (verbal and written)
  • Have the confidence to escalate and ask questions, especially when being asked to deviate from standard processes.
  • Ability to prioritize and handle multiple tasks to meet deadlines
  • Ability to perform at high levels in a solving fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
  • Strong problem- and analytical skills
  • Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
  • Flexibility to work a reasonable shifting schedule is required