At Baker McKenzie we are different in the way we think, work and behave. Like no other firm and few other businesses. With more than 6,000 locally admitted lawyers and more than 5,800 business service professionals in 77 offices worldwide and five (5) Service Centers, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm and a distinctive way of thinking, working and behaving - as a passionately global and genuinely collaborative firm.

The Recruitment Manager, Professional Business Services – North America will work closely with the Director of Recruitment, Americas and the PBS21 recruitment team (PBS21 being defined as a program of work designed to integrate and coordinate the Firm’s professional and business services (PBS) functions) on the execution of recruitment processes (internal and external) for North America-based and global business services roles, leveraging regional and global resources, but also deliver significant hiring numbers in a hands-on and direct sourcing capacity. At the conclusion of the three-year PBS21 project, continue to build relationships with all PBS functions, acting as the North America Business Partner for all PBS recruitment needs, partnering with in-office colleagues to deliver a first-class recruitment experience to all Hiring Managers and candidates. 


  • Take ownership of the operational execution of end-to-end recruitment tied to PBS21 for global Expert roles and in-market roles in North America on an as-needed basis as designated by the Recruitment Director, Americas, delivering across all internal and external processes, including posting roles, managing applications, candidate shortlisting, and handling interview processes
  • Work with Recruitment Director, Americas and the Director of Global Recruitment & Mobility and Firm leadership to continuously improve and implement effective recruitment processes that adhere to best practice and fit the scope, scale and pace of this significant program 
  • Partner with the Recruitment Director, Americas and Firm's senior leadership including Function Leaders to navigate resourcing challenges for the region ensuring highest quality service delivery 
  • Work with Recruitment Director,  Americas  to deliver timely and accurate reporting of all related recruitment activities and use data to drive recruitment performance and track FTE headcount
  • Partner with PBS Recruitment team members and administrators and in-office Recruitment/HR colleagues to drive recruitment delivery and best practice as well as coordinate offer management and reporting
  • Execute recruitment strategies that drive creative sourcing methodologies and reduce dependency on agencies
  • Where vendors are used, adhere to preferred supplier strategy to ensure optimal vendor performance and appropriate pricing
  • Ensure that all recruitment processes support the Firm's brand and that the Firm provides a world-class candidate experience throughout the selection process

Skills, Qualifications and Experience:

  • Experience of running significant high volume strategic recruitment in a complex global organization
  • International recruitment experience with a developed understanding of resourcing dynamics in a significant region
  • Extensive experience in supporting professional and business services recruitment (e.g. Finance, Operations, Human Resources, IT, Business Development, Marketing, Communications, and other support functions)
  • Strong track record in direct sourcing methodologies and delivery
  • Strong collaborative working style 
  • Able to work at pace, problem solve and deliver solutions against tight timelines
  • Excellent communication skills with both team members and senior and executive stakeholders
  • Able to bring good judgment and empathy to sensitive situations 
  • Experience of working in a Professional Services organization preferred
  • Bachelor's degree or equivalent