Description

The Manager, Leadership & Learning will provide operational leadership and expertise in the delivery of the Firm's end-to-end global Leadership & Learning processes in a particular region. The role will be involved in the redesign, development, and improvement of Leadership & Learning processes to achieve efficiency, quality, and enhanced employee experience leveraging relevant technology platforms.


Responsibilities:

Provide operational leadership and expertise in the delivery of Leadership & Learning services
Lead the updating/redesigning global end-to-end procedures covering areas such as enrolment, monitoring, documentation, administration and reporting of Leadership & Learning courses/programs or development assignments based on learning plans and or development objectives
Define the service delivery framework, KPIs and processes in collaboration with the End-to-End Leadership & Learning Lead and Global Functional Leaders to support the Firm's People strategies with a focus on both Legal Professionals and Professional & Business Services (PBS) to provide strategic direction to the assigned service delivery team
Ensure the quality and on-time delivery of Leadership & Learning services by employing appropriate and systematic methodology in training support service delivery and enhancing client experience
Proactively identify and resolve issues in processes and service delivery and provide key insights and recommendations to leadership team and other stakeholders based on the results of Leadership & Learning services metrics. Partner with the In-Market and Specialist teams to deliver a more integrated and seamless approach to Leadership & Learning services
Manage and lead a high performing team of End-to-End Leadership & Learning Analysts/Specialists with focus on coaching and development
Develop top talent by leading regular and having robust performance/ coaching conversations and ensuring the support systems within the organization
Perform other functions as may be assigned by immediate manager from time to time


Skills and Experience:


Bachelor's degree (or equivalent) in Social Sciences, Business Administration or other relevant courses, or equivalent work experience
Strong experience with in-depth understanding of learning principles, methodologies, processes, and technologies.
Some people management experience in a service delivery team in shared services/captive environment with demonstrated performance management, development, engagement, service level performance measurement and capacity planning preferred
Experience developing and implementing business and system process improvements and setting standards required
Strong customer service and continuous improvement orientation
Strong presentation, communication skills and organizational skills
Data analysis and reporting skills
Strong attention to detail and project management skills
Demonstrated passion in managing and developing people
Ability to work with virtual teams and drive by influence 
Ability to deal with ambiguity and navigate in unstructured environments
Working knowledge of applications such as MS Office(Excel, Outlook, PowerPoint), SAP Success Factors, Articulate, or ability to learn technology quickly