The Collections Analyst will be responsible for collecting payments in accordance with agreed terms from clients in a cordial and courteous manner; work closely with Partners and staff in offices to ensure that collections activities are coordinated and escalated as necessary.


  • Liaise with In-Market Finance staff, Partners, management and other staff as appropriate to ensure that all receivables are followed up in a timely manner in accordance with the Firm's standardized best practice, including discussing current and future issues that may delay or prevent payment of invoices.   
  • Minimize risks surrounding long outstanding debts with the aim of avoiding write-downs, write-offs and bad debts.
  • Liaise with Client Support teams responsible for Global Key Client relationships and provide support for any collection matters.  
  • Carry out approved credit adjustments, write-downs and write-offs.  
  • Liaise with the cash management team with regard to the allocation of cash against invoices and outstanding suspense receipts.  
  • Produce and publish all standard and ad-hoc collections reports, and ensure all interested parties are kept up to date with relevant and timely collections information.  
  • With limited supervision, work independently to complete assigned tasks and work responsibilities in order to meet agreed objectives.  
  • Consider the impact of recommendations when making decisions or resolving problem.

Experience Required

  • Some experience within a similar position.   
  • Previous experience of working in a professional services environment.   
  • General understanding of accounting or finance principles as well as the specific law Firm or professional service accounting structure, environment and requirements.   
  • Excellent English communication skills (verbal and written).   
  • Fluent written and spoken English.   
  • Advanced technological proficiencies, inclusive of Microsoft Windows, Excel and Word.   
  • Keen attention to detail and effective organizational skills.   
  • Ability to prioritize and handle multiple tasks to meet deadlines.  
  • Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required.   
  • Ability to exchange ideas and information effectively in a concise and logical way, and be sensitive to audience diversity.   
  • Exercise required degree of tact and diplomacy when dealing with others and in handling sensitive issues.   
  • Flexibility to work a reasonable shifting schedule is required.