Description

Role Location

London, East Coast USA, Belfast or Tampa Center

Role Purpose

To be part of the Delivery Management Team and Program Management Office (PMO), and will be accountable for the planning, management and delivery of project and initiatives within the Operations division. 

Main Responsibilities

  • Strategize and guide global transformation of Operations services (ex. Travel, Facilities, Support Services) across 77 global offices
  • Act as a thought leader and key subject matter expert for transformation initiatives in the legal industry, displaying and communicating expertise and recommendations to senior leadership
  • Oversee and deliver on multiple, simultaneous, critical projects in partnership with the global Operations leaders, service owners and in-market business partners
  • Provide team leadership, including day-to-day management and oversight of project analysts, ensuring quality and performance as well as mentorship and coaching of stakeholders to realize project success
  • Lead and drive quarterly business reviews and weekly scrum sessions with broader project team
  • Support the building, and maintaining, of core PMO governance materials including project schedule, communications and change management plans, resource allocations, training and dependencies.
  • Manage issues with a strong focus on the identification, analysis, response and escalation of key project risks; communicate risk effectively in order to protect project schedule
  • Ensure project quality and compliance through effective integration into the PMO and the adherence to established standards and methodology
  • Focus on value-based outcomes both quantitatively and qualitatively, emphasizing data-driven decision making

Travel Requirements

Travel may be required to Firm Meetings and Firm Offices to meet implementation deliverables (~15% at crucial peak times)

About The Team 

Function


Our Operations function supports and manages the day-to-day operations of the Firm, providing expert and in-market support regarding office management and services, facilities management, and secretarial and administrative services.  
The PMO has been tasked to transform how the professional and business services teams work and provide services to our internal and external clients. The initiatives on which the PMO works will promote revenue growth and realize cost savings, helping drive the Firm forward in its ambitious goal of being the legal firm of choice and the employer of choice for its people.

As part of this approach we are innovating, redesigning processes, re-envisioning the use of technology and adopting best in class principles. This covers the full range of services and represents a significant change process within the Firm.

This role will report to the Senior Transformation Leader.

The key relationships of this role are with the following:

  • PMO Team 
  • Operations Function and Individual Service Owners
  • Local Office Operations and Admin Leadership
  • Shared Services Center Leadership

About The Candidate

Technical skills, qualifications and experience

  • Direct experience leading transformation and organizational change programs within Professional Services firms, including leading teams of project, change and operational managers
  • Strong understanding of the legal and professional services industry, operations and best practices and/or administrative services
  • Bachelor's degree related to business, organizational change and/or a related field or equivalent work experience
  • Strong post-college project management or transformation consulting experience, specifically working with legal and professional services clients
  • Experience in relationship building, gaining consensus, and adoption methods and working directly with senior counterparts on strategy and execution
  • Project Management Professional or PRINCE2 Practitioner certification (strongly preferred)
  • Continued drive for excellence and high quality, despite frequent iterations, changes in priority, scope and stakeholders
  • Excellent collaboration skills and comfortable with an agile and iterative development process that includes accepting and managing feedback from various stakeholders
  • Excellent English language skills (verbal and written) and the confidence to communicate in a multi-cultural, multi-level environment
  • Excellent time management and organizational skills; ability to prioritise and manage time to meet deadlines
  • Strong presentation and documentation skills
  • Have confidence and experience in a deadline driven environment
  • Disciplined and thoughtful approach to client focus and consultation

About The Candidate

Personal qualities


These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location.

Know how

  • Keeps across key developments in all relevant areas and demonstrates the ability to develop substantive authority in relation to the Firm's specialist fields
  • Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distils a range of possibilities by thinking in a considered, prudent manner
  • Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with agility of mind and capacity for analysis and synthesis

Dedication

  • Driven by a strong personal sense of integrity and upholds exemplary quality standards
  • Prepares thoroughly, takes responsibility, uses initiative and is self reliant to ensure work progresses to the fullest extent possible
  • Hardworking and diligent with a keen understanding of client demands
  • Demonstrates composure when dealing with difficult situations

Personal Impact

  • Creates a positive impression at all times; develops relationships through collaboration and reciprocity
  • Negotiates to achieve outcomes that are mutually satisfactory; shows good judgement on when to stand strong and when to compromise
  • Invests in, nurtures and builds a network of productive relationships

Humanity

  • Respectful to others, regardless of their position, and earns the respect of others by being transparent
  • Has care and concern for others and a genuine interest in others as people
  • Treats delicate or confidential issues with grace and discretion.

Why Join Us?

Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 78 offices in 46 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way.

In London you will be part of a 950 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, friendly and supportive.

The strength of the firm and our culture is evidenced by a number of recent awards, including:

  • Acritas' Sharplegal Global Elite Brand Index, 2010- 2020 - ranked 1st
  • The Sunday Times' Best Companies to Work For 2011, 12, 13, 14, 15, 17: currently ranked 66th
  • The Times Top 100 Graduate Employers 2018: currently ranked 65th
  • Thomson Reuters ranked the Firm No. 1 for cross-border deals for the last 12 years. More than 70% of our deals are cross-border.
  • For the 14th consecutive year, the Firm was ranked first for deals with emerging market involvement, by both number of announced and completed deals.
  • Law360 ranked the Firm as the leading global law firm in its annual survey.
  • Identified as one of the best law firms for women by Working Mother magazine, Law360 and Euromoney.
  • Named one of Stonewall's Top Global Employers for the fourth consecutive year in 2019.
  • Recognised in 2019 as a top 10 employer in the UK for LGBT+ equality, and named as one of 10 Top Trans Employers, in Stonewall's Top 100 Best Employers listing.
  • Featuring in Business in the Community's Top 100 Employers for Race listing.
  • Ranking 5th in the 2019 Social Mobility Employer Index.
  • Winning the Best International Firm (UK), Best International Firm for Minority Women Lawyers, and Best International Firm for Women in Business Law at the European Women in Business Law Awards 2019.

To Apply

At Baker McKenzie we welcome direct applications.

Please click on the Apply icon to start the online application process for this role. We will then be in touch with you once we have reviewed your application. If you are unable to apply online, please contact the Recruitment Team on either 020 7919 1000 or Recruitment.London@bakermckenzie.com

For more information about this position or to discuss any adjustments you may require during the process please contact in confidence, Vanessa Renforth, Recruitment Manager, on 020 7072 5731 or Vanessa.Renforth@bakermckenzie.com

Please review our Applicant Privacy Notice here.

NO AGENCIES PLEASE

Please note Baker McKenzie does not accept unsolicited CVs. Please click here for details of our Agency Policy and commitment to sourcing directly.

Our Commitment to Diversity & Inclusion

As the first truly global law firm, diversity and inclusion are foundational to our culture and strategic vision. We are a Firm of individuals from across the globe with different backgrounds, ideas, and points of view who collegially work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources, including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, parental status, education, social background and life experience of our people.

Our global strategy is focused on our people, our culture, our clients and the communities where we operate. In 2019 we enacted ambitious new targets related to gender, racial and ethnic diversity at the Firm. These targets are viewed as a floor, not a ceiling, to advancing underrepresented groups, and they are backed by a variety of strategic initiatives aimed at achieving our goals. Our strategic vision is supported in London by six active employee led networks which champion diversity, lead on a number of internal campaigns and deliver a range of activity to celebrate differences in identity, inclusion, and key dates throughout the year including: LGBT+ History Month, International Women's Day, International Trans Day of Visibility, Mental Health Awareness Week, Pride, Black History Month, Social Mobility Week, International Day of Disabled Persons and many more!

Baker McKenzie London has been accredited by Disability Confident, joining over 18,000 organisations that have signed up to help change behaviours and cultures in businesses, networks and communities and reap the benefits of inclusive recruitment practices.