Role Purpose

The HR Officer (HRO) role provides an exciting opportunity for the successful candidate to build their generalist HR experience. The HROs work closely with the HR Business Partners (HRBPs) to build and develop relationships within the business and to collectively deliver an excellent level of operational client service.  Working collaboratively with their Talent team colleagues, the wider People team and other business support functions, the HRO will provide a responsive, commercial and solutions-focused approach to their client groups.

The role will form part of a team of a Talent Director, two Senior HRBPs, three HRBPs, one Senior HR Officer, three HR Officers and one HR Coordinator.

Main Responsibilities

  • Working with their assigned HRBP to establish strong working relationships with Department Managers and Business Managers within respective client groups as points of contact for people-related issues.
  • Providing advice to employees and managers on routine employee relations matters such as performance and capability, absence, disciplinary and grievance, changes to terms and conditions of employment, probation reviews and flexible working applications.
  • Participating in the smooth running of the cyclical HR processes by supporting the London Talent Team in preparing for, arranging and running performance and salary and bonus review meetings.
  • Working with Practice Groups in London, relevant HR contacts in other offices and the Global Mobility Advisory Group to arrange and implement Associate Training Program (ATP) placements both to and from the London office.
  • Handling remote working requests and liaising with the relevant stakeholders involved in the sign off process 
  • Coordinating the receiving and sending of secondees to and from clients, liaising with key stakeholders as appropriate.
  • Managing the new joiner and leaver process, including new qualifiers to Practice Groups. For example, conducting new joiner meetings and exit interviews, processing leave of absence requests etc.
  • Handling new parent leave cases and their reintegration into the business. 
  • Producing relevant paperwork, letters, contracts and reports for all of the above matters and ensuring that the HR Coordinator completes relevant notification(s) to support any payroll changes etc.
  • Working with the HRBP to clarify resource requirements for assigned groups and liaising with the Recruitment team to deliver against these needs, including seeking appropriate approvals.
  • Working in conjunction with the Inclusion & Diversity (I&D) team to support department-specific I&D initiatives, and playing an active part in one of the Firm's 'affinity' groups/networks.
  • Taking ownership for the end-to-end HR operational processes, working with the HR Coordinator to ensure their successful implementation and identifying areas for improvement.
  • Working with the HRBPs and Head of ER and Reward to review and update HR policies and processes as necessary.
  • Collaborating and sharing knowledge across the People team (locally and regionally) and coaching, mentoring and motivating more junior members of the Talent team.
  • Leading or assisting with ad hoc project work.

About The Team 


The Firm’s People function has responsibility for recruiting, supporting and developing all of the Firm’s people, including our Partners, Lawyers and Professional & Business Services, working closely with the Firm’s leadership to design and deliver the Firm’s people strategy, building on the Firm’s core commitments to collaboration, excellence and inclusivity. The function includes:

  • Talent Management
  • Recruitment, Graduate Recruitment & Mobility
  • Inclusion & Diversity
  • Leadership & Learning
  • Careers & Performance
  • Partner Services
  • Total Rewards

This role will report to the HR Business Partner.

The key relationships of this role will be with the following:

  • Department Managers, Business Managers, Partners and employees in relevant Practice Groups
  • EMEA+ Talent Team 
  • People Team
  • Graduate Recruitment

About The Candidate

Technical skills, qualifications and experience

  • Previous HR experience is essential, preferably within the legal sector or other professional services firms or within a corporate environment.
  • Ability to demonstrate knowledge and awareness of operating within a HR Business Partner environment or generalist HR function.
  • Strong client relationship skills with the ability to build rapport, influence and develop relationships at all levels.
  • Excellent verbal, written and interpersonal skills.
  • Working knowledge and understanding of employment law, policies and procedures.
  • Ability to identify appropriate actions to resolve issues in line with Firm policies and procedures (with support from HRBP on more complex matters).
  • Ability to plan, schedule and arrange own activities to accomplish objectives.
  • Good diagnostic and analytic skills and the ability to exercise sound judgment.
  • Demonstrates a flexible, pragmatic and commercial approach to meeting business needs.  
  • Strong client service and delivery focus.
  • Attention to detail and commitment to maintaining data integrity.
  • Collaborative approach, effectively working with others to achieve team success.
  • Respects and enjoys the diversity of cultural, social and academic backgrounds found in the Firm

Personal Qualities

These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location. 

Know How

  • Keeps across key developments in all relevant areas and demonstrates  the ability to develop substantive authority in relation to the Firm's specialist fields 
  • Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distils a range of possibilities by thinking in a considered, prudent manner
  • Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with agility of mind and capacity for analysis and synthesis 


  • Driven by a strong personal sense of integrity and upholds exemplary quality standards
  • Prepares thoroughly, takes responsibility, uses initiative and is self reliant to ensure work progresses to the fullest extent possible
  • Hardworking and diligent with a keen understanding of client demands
  • Demonstrates composure when dealing with difficult situations

Personal Impact

  • Creates a positive impression at all times; develops relationships through collaboration and reciprocity 
  • Negotiates to achieve outcomes that are mutually satisfactory; shows good judgement on when to stand strong and when to compromise 
  • Invests in, nurtures and builds a network of productive relationships


  • Respectful to others, regardless of their position, and earns the respect of others by being transparent 
  • Has care and concern for others and a genuine interest in others as people
  • Treats delicate or confidential issues with grace and discretion 

Why join us?

Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 78 offices in 46 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way.

In London you will be part of a 950 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, friendly and supportive.

The strength of the firm and our culture is evidenced by a number of recent awards, including:

  • Acritas' Sharplegal Global Elite Brand Index, 2010- 2020 - ranked 1st
  • The Sunday Times' Best Companies to Work For 2011, 12, 13, 14, 15, 17: currently ranked 66th
  • The Times Top 100 Graduate Employers 2018: currently ranked 65th
  • Thomson Reuters ranked the Firm No. 1 for cross-border deals for the last 12 years. More than 70% of our deals are cross-border.
  • For the 14th consecutive year, the Firm was ranked first for deals with emerging market involvement, by both number of announced and completed deals.
  • Law360 ranked the Firm as the leading global law firm in its annual survey.Identified as one of the best law firms for women by Working Mother magazine, Law360 and Euromoney.
  • Named one of Stonewall's Top Global Employers for the fourth consecutive year in 2019.
  • Recognised in 2019 as a top 10 employer in the UK for LGBT+ equality, and named as one of 10 Top Trans Employers, in Stonewall's Top 100 Best Employers listing.
  • Featuring in Business in the Community's Top 100 Employers for Race listing.
  • Ranking 5th in the 2019 Social Mobility Employer Index.
  • Winning the Best International Firm (UK), Best International Firm for Minority Women Lawyers, and Best International Firm for Women in Business Law at the European Women in Business Law Awards 2019.

To Apply

At Baker McKenzie we welcome direct applications.

Please click on the Apply icon to start the online application process for this role. We will then be in touch with you once we have reviewed your application. If you are unable to apply online, please contact the Recruitment Team on either 020 7919 1000 or

For more information about this position or to discuss any adjustments you may require during the process please contact in confidence, Vanessa Renforth, Recruitment Manager, on 020 7072 5731 or

Please review our Applicant Privacy Notice here


Please note Baker McKenzie does not accept unsolicited CVs. Please click here for details of our Agency Policy and commitment to sourcing directly. 

Our Commitment to Diversity & Inclusion

As the first truly global law firm, diversity and inclusion are foundational to our culture and strategic vision. We are a Firm of individuals from across the globe with different backgrounds, ideas, and points of view who collegially work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources, including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, parental status, education, social background and life experience of our people.

Our global strategy is focused on our people, our culture, our clients and the communities where we operate. In 2019 we enacted ambitious new targets related to gender, racial and ethnic diversity at the Firm. These targets are viewed as a floor, not a ceiling, to advancing underrepresented groups, and they are backed by a variety of strategic initiatives aimed at achieving our goals. Our strategic vision is supported in London by six active employee led networks which champion diversity, lead on a number of internal campaigns and deliver a range of activity to celebrate differences in identity, inclusion, and key dates throughout the year including: LGBT+ History Month, International Women's Day, International Trans Day of Visibility, Mental Health Awareness Week, Pride, Black History Month, Social Mobility Week, International Day of Disabled Persons and many more!

Baker McKenzie London has been accredited by Disability Confident, joining over 18,000 organisations that have signed up to help change behaviours and cultures in businesses, networks and communities and reap the benefits of inclusive recruitment practices.