Description

Are you a self-motivated, dedicated customer service professional looking for your next exciting challenge, and a role with plenty of growth opportunity on a global scale?

Do you enjoy the challenge and the reward of helping others by providing exceptional customer service to clients?

We have a number of exciting new opportunities in our highly successful global collections team. With our unique hybrid wording model you'll have the opportunity to work from the office as part of a global team and also have the flexibility to work from home up to three days a week if you prefer. In this key role within our global law firm you will be responsible for all receivables and will be expected to have excellent communication, administration and organisational skills.

Responsibilities:

  • Liaise with teams from around the world and partners to ensure that all receivables are followed up in a timely manner in accordance with the Firm's standardized best practice, including discussing current and future issues that may delay or prevent payment of invoices
  • Liaise with Client Support teams responsible for Global Key Client relationships and provide support for any collection matters 
  • Liaise with the cash management team with regard to the allocation of cash against invoices and outstanding suspense receipts
  • Produce and publish all standard and ad-hoc collections reports, and ensure all interested parties are kept up to date with relevant and timely collections information
  • Work independently to complete assigned tasks and work responsibilities in order to meet agreed objectives
  • Consider the impact of recommendations when making decisions or resolving problems

Experience Required

Skills and Experience:

  • Ability to build strong relationships
  • Driven by results
  • Excellent English communication skills (verbal and written)
  • Aptitude to learn new systems quickly and proficient in Excel
  • Keen attention to detail and effective organizational skills
  • Ability to prioritize and handle multiple tasks to meet deadline
  •  Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
  • Ability to exchange ideas and information effectively in a concise and logical way, and be sensitive to audience diversity
  • Exercise required degree of tact and diplomacy when dealing with others and in handling sensitive issues