The Business Manager – Dispute Resolution, EMEA+ will support business operations for the Dispute Resolution Practice Group in EMEA+ with the aim of driving and enhancing practice performance in line with the global practice strategy and the overall strategy of the Firm.
EMEA+ is one of the Firm's core business units, comprising Belgium, the Gulf (Riyadh, Bahrain, Jeddah, Doha), Spain, The Netherlands, South Africa, Sweden and the UK. As of July 1, 2018 those offices came together into a single financial unit, with a collective business plan and cohesive, central leadership.
  • Support EMEA+ Senior Business Manager and Practice Group Leaders on strategic, business and operational related topics
  • Support the development of, update and monitor the business plan of the practice and help develop and manage budget proactively to ensure effective implementation of the Firm strategy
  • Drive improvements of operational and financial performance by monitoring and analysing key performance indicators at practice and service line level, ensuring alignment with planned targets (including cost management, working capital, staffing and margin contribution)
  • Ensure cross-practice and cross-functional initiatives implementation at Practice Group level and coordinate resources from other Professional & Business Services (PBS) functions supporting the same Practice Group to ensure proper coverage and effective strategy execution
  • Capture efficiency and innovation opportunities for the main service lines by leading and participating in initiatives, aligned within the global practice and with other practice groups
  • Support appropriate resourcing, headcount planning, staffing, and talent pipeline leveraging support from, and in coordination with, other PBS functions
  • Support interactions with Industry Groups making sure that go-to-market and service delivery is appropriate for clients in those sectors
  • Monitor and ensure effective implementation of client and business development plans leveraging support from other PBS functions
  • Coordinate internal practice group engagement activities and meetings fostering positive and open communication
  • Leverage services provided by the Firm's shared Service Centers and specialist functions within the PBS organization to drive excellence and efficiency
  • Lead and participate in projects for the practice and EMEA+


Experience Required

  • Relevant undergraduate degree required; an MBA is strongly preferred
  • Good professional management experience in a global setting, ideally in a professional services environment
  • Proficiency in law firm operations, legal accounting and finance
  • Proficiency in using MS Office applications, including PowerPoint and advanced functions of Excel
  • Understanding of the elements of law firm profitability at practice group, service line, client, matter and attorney level
  • Strong business sense and good judgment in problem solving
  • Excellent oral and written communication skills; effective communication at all organizational levels
  • Experience with business management, including an understanding of the challenges of operating in different markets regionally
  • Ability to manage multiple complex operations with continual attention to detail (including accuracy with numbers)
  • Experience conducting complex qualitative and quantitative analysis, interpreting results and suggesting action plans
  • Experience coordinating people in different locations and cultures
  • Ability to work effectively in informal teams and collaborate cross-practice and cross-function in a global organisation.