Location: Belfast
Workplace: Hybrid
To assist in providing an efficient and effective service to Firm Partners and offices in opening new and existing client registrations and matters; and provide guidance to Partners to ensure compliance with ethical and legal duties to avoid conflicts of interest and in meeting professional responsibility obligations.


Main Responsibilities

▪ Provide all aspects of support to the Firm, its Partners and offices with regard to the New Business Intake (NBI) process

▪ Diligently review new client and new matter information submitted via the Firm’s intake system; assist with identification of possible conflicts of interest; verify that our Standard Terms of Engagement are in place with the client; ensure compliance with Firm policies and procedures; and confirm that all client/matter information in the Firm’s central records is accurate

▪ Make sound and educated decisions regarding the existence and validity of possible conflicts of interest and clearance of identified conflicts of interest through liaison with Firm Partners and offices

▪ Review Engagement or Assignment Letters for compliance with Firm and departmental guidelines and policies

▪ Ensure Standard Terms of Engagement are applied to all client engagements and, where applicable, ensure exceptions to Standard Terms of Engagement have been approved by the EC-Sub Committee, are tracked and recorded accordingly

▪ Conduct online investigation of prospective clients using online databases (such as Pacer, Lexis Nexis, etc.), business intelligence databases (D&B, Hoovers), Government Watch Lists (World-Check) and the public domain searches (Google etc.) to facilitate the identification of high risk and negative findings, which must be communicated to NBI Management and the Risk and Compliance team

▪ Engage and collaborate with team members through the presentation of ideas and recommendations regarding best practice, continuous improvement, departmental  processes, policies and procedures

▪ Provide support and assistance on important team projects and initiatives, when required

▪ Support and guide more junior team members, particularly regarding more complex and technically challenging intake requests

▪ Act as a "go-to" individual, with whom team members will consult

▪ Provide support to Senior Analyst and NBI Belfast Management, when required.

Experience Required


Technical skills qualifications and experience

  • Bachelor's degree with a minimum of two years previous experience in a client on-boarding role
  •  Excellent working knowledge of Microsoft PowerPoint, Word, Excel and online research tools
  • Ability to make effective, accurate decisions, judgement calls and reliable recommendations with minimal support from senior team members and Management
  • Professionalism and the ability to influence in a positive manner
  • Excellent interpersonal skills with a positive customer service oriented attitude
  • Ability to engage and collaborate with team members locally and across other Centers
  • Excellent time management and organizational skills, with the ability to work well under pressure, manage workloads, meet deadlines and prioritize efficiently
  • Flexibility to work a reasonable shifting schedule is required
  • Ability to leverage consultant resources and utilize information appropriately
  • Exceptional problem solving, critical thinking, and analytical skills
  • Ability to contribute ideas for process improvements and adapt easily to procedural changes
  • Excellent written and oral communication skills demonstrated in interactions with all colleagues throughout the Firm as well as Partners and Management
  • Positivity and the adoption of a solution-based approach in all aspects of work