Description

Position Type: Full-time, Permanent
Position Close Date: 3rd May, 2019
Location: Belfast

The Industry Key Client Manager will be responsible for a portfolio of Industry Key Clients (IKCs) who are part of the Firm’s established Industry Key Client Program, working in conjunction with the Client Service Directors (CSD) who lead each client team and the assigned Executive Committee Liaison or Global Industry Group (GIG) Leader. It is a client-facing role that involves managing the account on a global basis and driving business development in line with the goals of the client team.

Responsibilities:

  • Develop an in-depth understanding of the portfolio of IKCs and the industries in which they operate
  • Continuously assess how the Firm is facing the client organization, at what level and in what areas and determine what relationships need to be protected/strengthened/explored further in order to grow profitable revenues
  • Develop and drive the implementation of the global client plan and associated tactical actions in conjunction with the CSDs, including pursuits, networking and day-to-day BD activities
  • Act as a conduit between the client and the client team:
    • facilitate introductions
    • undertake client feedback
    • shape agendas, organize and attend client meetings
    • manage secondments
  • Prepare external and internal client reports and communications, including some data analysis
  • Conduct pre- and post-secondment briefings and ensure that client secondments are fully exploited
  • Drive global panel pitches and tenders (with Expert Pitch & Pursuit team) and providing necessary guidance and input into local office and practice-specific pitches
  • Manage and administrate client budget spend
  • Act as the key point of contact for internal queries

Experience Required

Skills and Experience:

  • Bachelor's degree preferably in business administration, marketing or communications or equivalent work experience
  • Significant experience working in a professional services or financial services environment (preferably with experience in a Client Relationship Manager role)
  • Excellent English written and verbal communication skills and outstanding attention to detail
  • High level of commercial acumen and strong analytical skills
  • Excellent interpersonal skills and ability to successfully manage key internal and external relationships and projects across the global organization
  • Savvy in understanding and adapting to the expectations and the needs of different cultures across the Firm
  • Ability to readjust and reorganize plans and deal and manage change