Description

We are looking for a maternity cover for the position of  Manager, Global Experience Management to join our highly-regarded team at Baker McKenzie, Belfast.

 

The  Experience Management team is led out of the Belfast office with a team of experience management professionals spread across Baker McKenzie's offices. The team is responsible for collecting, analysing and communicating Baker McKenzie's work experience that is used in strengthening Firm's brand and developing new business opportunities.

 

Baker McKenzie's experience management processes and systems are being transformed and leading the team and the Firm through this change is one of the major responsibilities for the team's Manager.

 

Key stakeholders for the group include Lawyers, Business Development, Marketing and Communications teams, Operations, Knowledge and Talent Management.

 

The team works across a diverse group of colleagues and functions providing access to high quality information and insight on the Firm's experience across all of its Practice and Industry groups.

 

Reporting to Associate Director of Business Development this role is right in the centre of providing and improving support across the firm.  

 

We are looking for someone to join the team who has a very strong work ethic and a genuine interest in working for a law firm.

 Responsibilities:

  • Lead the global team that collates and provides access to information about our work for clients.
  • Provide high quality information and insight into firm experience to support new business opportunities
  • Lead the review and implementation of new technology platform across the whole Firm

  • Develop and report on information about our global deal pipeline

  • Manage deal support teams in Belfast and Manila.

  • Work as part of the Global Business Development, Marketing and Communications community

  • Work with existing teams on global alignment of the deal collection process.

  • Maintain business as usual in supporting the Firm, while delivering major change programme

  • Provision of metrics relating to experience management

 

Experience Required

Essential Criteria:

  • Bachelor's or Masters Degree in a Business, Law, Economics, Finance, Marketing or related disciplines.

  • 3+ years experience of Knowledge Management, Business Development and/or Marketing within a professional services firm

  • Proficiency in MS Word, Excel, PowerPoint, Outlook,

Technical & Personal Skills:

  • Team and people management

  • Change Management and continuous improvement

  • Data analysis

  • First class stakeholder communication, both verbal and written

  • Process re-design and implementation

  • Client service orientation

  • Scrupulous attention to detail

  • International outlook and experience

  • Ability to manage multiple projects simultaneously and prioritise work effectively

  • Mature and credible - builds effective relationships with, and commands the respect of, colleagues

  • Responsive and willing to work flexibly across time zones