The Procure To Pay Assistant Manager will provide supervisory leadership to the Procurement, Expense Management and Vendor Master Analysts to ensure delivery of quality services and continuous improvement of the Procure to Pay End to End Services. Also, assist the Center Manager and Service Owner to continuously develop and implement process improvements, service design enhancements and supports the implementation of the Procurement and Expense Management Services to the Firm's In Market stakeholders.


  • Supervise the day to day service delivery of the Procurement, Expense Management and Vendor Master Analysts in the Manila center to ensure they perform their job duties in accordance with detailed processes and policies. Which includes:
    • Review, preparation and processing of purchase orders (POs) in accordance with negotiated terms and conditions
    • Facilitate P.O. match exceptions process and coordinate resolution with the Procurement Analysts
    • Administration the Firm's Corporate Credit Card Program including ordering cards, managing credit limits and addressing fraud claims and other issues through the partner bank systems
    • Functional maintenance of the SAP Purchase Request, PO, Approval and Goods Receipt including validating accuracy of vendor records, customer profiles and internal cost allocation records
    • Oversee and support Chrome River Expense service delivery for the Asia Pacific offices including corporate card issuance and expense reimbursements
    • Supervision of the Vendor Master Team service delivery including vendor and cost center maintenance
  • Supports the Procurement Service owner for all Procurement and Vendor Master functional requirements related to enhancements, changes and updates to SAP Fiori and Service Now systems as applicable. Address and escalate functional system issues when necessary
  • Partner with the Procurement Service Owner to review, design, assess, improve and implement policies, service design and on-boarding procedures. Conduct knowledge transfer sessions and trainings to PTP teams, In-Market and other stakeholders
  • Assist the Manila PTP Manager, relevant Service Owners and Global Process Owner (GPO) in the performance monitoring of the Procurement, Expense Management and Vendor Master team (s) by reviewing and validating team key performance indicators and established service levels
  • Review, suggest and facilitate implementation of process improvements
  • Demonstrate professional knowledge of Procurement, Expense Management and Vendor Master end-to-end services and use firm technology, systems, tools, and processes to provide best in class service
  • Act as escalation point of contact for Procurement and Vendor Master related service deficiencies
  • Assist PTP Management in the effective transition of vendor sourcing initiatives from the Procurement Strategy and Operations team to PTP
  • Support the GPO, Service Owners and PTP Managers in creating a culture of teamwork and unity among the PTP end-to-end service teams both in the Manila Center and across the Firm which delivers on the Firm's expectations for productivity, quality, and performance objectives
  • Provide and encourage timely, clear, and constructive feedback within and across to all direct reports; actively participate in each team member's professional development
  • Model behaviour consistent with the Firms values which others respect and learn from
  • Prepare and generate reports as necessary

Experience Required

  • Graduate of any business-related course, preferably Accounting or Finance or equivalent work experience
  • Relevant work experience in Procurement, and/or Finance
  • Experience in handling purchase order processing and expense reimbursement processing for a process outsourcing firm or a shared service center would be advantageous
  • SAP experience an advantage
  • Solid communication skills (verbal and written)
  • Verbal and written proficiency in English
  • Proficient in MS Office (Excel, Word and PowerPoint)
  • Team player
  • Close attention to detail and strong organizational skills
  • Ability to make effective, accurate decisions and judgment calls
  • Effective time and task management essential to meet deadlines