The InterAction Coordinator - Madrid will serve as the frontline to the business (particularly secretaries and the Business Development and Marketing team) to support the successful use of InterAction in Spain. This position is part of the national marketing services team that sits within the broader business development and marketing team. This role is focused on delivering high level operational support and thus requires a high level of involvement as well as a flexible approach.


  • Clean up data, merge duplicate contacts, eliminate duplicate data, and resolve discrepancies, escalating issues as required
  • Work on on-going modifications to the InterAction database
  • Manage data using technology tools, including Excel and internal tools built into InterAction
  • Manage the data control management inbox, including resolution of tickets, researching data reliability and liaising with partners and secretaries regarding unresolved tickets
  • Maintain Madrid publications alerts, including processing of all unsubscribe emails and bounce-back requests (for alerts and events) to ensure adherence to spamming and privacy legislation, as well as input additional contact data where requested and add areas of interest to clients/contacts
  • Play an integral role supporting in the preparation and production of tailored reports for partners and their secretaries to ensure data is current and in support of targeted marketing campaigns
  • Support secretaries and practice group super users to facilitate and encourage use of the system
  • Perform ad-hoc data entry for planned marketing projects; liaise with the DSC for substantial data entry projects
  • Take responsibility for clearance of data created in the daily/weekly searches located under Shared Reports; create and design searches to ensure data integrity
  • Point of contact for all InterAction users, answering enquiries and requests for data regarding projects to lead
  • Carry out ad hoc projects or activities, as requested

Skills and Experience:

  • Some database management experience
  • Experience of working in a marketing or business development in a professional services setting
  • CRM system experience (preferably InterAction) is essential
  • Strong research and numeracy skills
  • Excellent verbal and written skills
  • Experience in a law firm or other professional services firm a plus
  • Excellent interpersonal skills and ability to work with a wide range of internal and external stakeholders
  • A proven ability to pay close attention to detail, strong organizational skills and a track record of fully implementing projects to completion, on time, often in a high pressure environment
  • Self-motivated and enthusiastic with requisite personal drive and energy
  • Good listening, written and verbal communication skills
  • Works well independently and in a team
  • Demonstrated skills to handle a variety of assignments simultaneously
  • Strong Microsoft Word, PowerPoint and Excel skills
  • Lateral thinking
  • Superior approach to client service