Description

The CRM Coordinator will be part of a high-performing team of data stewards who are responsible for maintaining the integrity of our data in the firm's global client management system (Baker CI).

The role holder will serve as the frontline to the business both directly and indirectly (via ServiceNow) to support their CRM queries and influence the best practice use of Baker CI. They will work closely with the Baker CI Solutions Delivery Unit (SDU) team to provide data management support as defined in the responsibilities below.

Responsibilities:

  • Maintain the integrity of data in Baker CI by adhering to strict data quality and validation processes as defined in the BCI data governance framework
  • Manage the BCI DQA inbox including resolution of tickets, researching data reliability, and liaising with lawyers and assistants regarding unresolved tickets
  • Contribute to the development and refinement of Baker CI data governance processes, tools, and dashboards as the system evolves
  • Maximise BCI tools and Excel to efficiently clean data
  • Become deeply familiar with the Dun & Bradstreet integration with Baker CI and how our client data is structured to troubleshoot and work with the CoE and DQT team to resolve issues
  • Collaborate and work with the Baker CI SDU on ad-hoc data quality exercises and proactively scrutinize our client data to identify areas that need focus
  • Assist with UAT for new releases/upgrades as directed by Baker CI SDU
  • Support Baker CI users across the firm through Service Now and adhere to the SLAs to ensure requests are executed on time
  • Management of global opt-outs and contact preferences to support client alerts and events run by BDMC
  • Support other BDMC projects as necessary such as Marketo
  • Provide cover support for other CRM coordinators and CRM systems

Skills and Experience:

  • Ideally some client database/data steward experience
  • Strong attention to detail and high work standards and accuracy
  • Organised and excellent prioritization skills to handle multiple deadlines with limited guidance
  • Interpersonal skills to work in a remote team and ability to communicate effectively with partners, lawyers, and BDMC professionals
  • Client service focus, flexibility, can-do attitude; motivated and enthusiastic; personal drive and energy
  • Team player with a highly proactive and motivated approach
  • Fluent written and spoken English
  • High level of proficiency using Excel, Word, and the internet for research
  • Good problem-solving skills with the ability to think laterally in finding solutions to data issues and challenges