Description

The Assistant Client Manager will support Client Managers/Senior Managers with relationship management and business development initiatives focused on growing our key AP+ and IKC relationships. 

Responsible for the growth and management of two to three of their own accounts, driving business development in line with the goals of the client team.

The role will involve direct contact with lawyers, including senior partners, and clients enabling the individual to directly play a part in driving the Firm's client growth strategy; and working collaboratively on opportunities with global, regional and local BD colleagues to develop our largest client relationships.

Responsibilities:

  • Support day-to-day efforts to assess how the Firm is facing the client organisation; work with the CSDs and Client Manager to determine what relationships need to be protected/strengthened/explored further in order to grow profitable revenues
  • Proactively drive the implementation of the strategic client plan and associated tactical actions in conjunction with the Client Team
  • Undertake client research and analysis as needed to identify and support relationship development opportunities
  • Coordinate internal client team meetings as well as meetings with the client and client conferences, including running agendas, recording key actions and ensuring their implementation
  • Coaching the Client Team on driving demand, networking and day-to-day BD activities and tailoring deliverable accordingly
  • Assist with global panel pitches and tenders and provide necessary client-centric guidance and input into local office and practice-specific pitches
  • Proactively spotting opportunities for revenue growth and working with relevant members of the Client Team to target and convert them
  • Prepare external and internal client reports and tailor communications, including the collation and tracking of value added information and the analysis of data
  • Oversee a number of client relationship management trackers and tools
  • Manage internal client team communications to improve the global coordination of our largest client teams
  • Act as a key point of contact for internal queries

Skills and Experience Required:

  • Bachelor's degree or equivalent relevant work experience
  • Solid relevant experience in marketing and/or business development in a professional services environment is essential
  • Understanding of the basics of client relationship management
  • Confidence in contributing to business development discussions with timekeepers
  • Strong research & analysis capabilities allied to excellent verbal and written communication skills. Excellent attention to detail
  • Excellent interpersonal skills and ability to successfully manage key internal and external relationships and projects across the global organization
  • Savvy in understanding and adapting to the expectations and the needs of different cultures across the Firm
  • Ability to readjust and reorganize plans and deal and manage change
  • Ability to adopt a flexible approach when working with different personalities
  • Strong project coordination and time management skills
  • Demonstrates initiative and a self-starter