To be responsible for the support, management and enhancement of a portfolio of application products that support the daily operations focusing on maximising the value of the portfolio, and achieving the right balance and mix of products.


  • Provide technical and functional support to the business, acting as an escalation point to resolve urgent and/or complex issues for all applications in the Finance portfolio
  • Take ownership for incidents or problems assigned and see these through to completion on a timely basis
  • Monitor performance of Finance applications, ensuring continuous improvement, responsiveness, accountability, and seamless effective service for the business through analysis of the incidents; understand patterns with the aim of improving the product, delivery methodology and overall organization
  • Assist the Portfolio Manager with analysis of Finance applications/solutions and project related tasks
  • Assist with the development of standardisation and rationalisation plans and ensuring the Finance products meet the changing needs of the business through the lifecycle of the product
  • Assist with the proactive maintenance of current Finance systems by planning and adopting upgrades in a timely manner, and determine the impact on existing operations by consulting with other IT teams
  • In alignment with Firm priorities, participate in projects for enhancements and changes necessary to meet changing business requirements for Finance products
  • Assist with the development and maintenance of all relevant Finance systems, CI, CMDB and 1st/2nd line documentation; assist in providing the relevant training to Service Desk and On-site Teams
  • Maintain and improve professional and technical knowledge and keep abreast of innovation and changes relevant to the portfolio
  • Maintain existing relationships with technology vendors within the Finance Solutions portfolio
  • Contribute to team effort through communication, cooperation and coordination with other IT teams including:
    • Packaging teams on application deployment
    • Security team to certify the solutions/products meet our security requirements
    • Technical Change Team for submissions of RFC's via the ITSM process
    • Program Management Office (PMO) team for projects related to Finance Solutions
  • Understand how the business use the Finance applications in the portfolio, monitoring licensing numbers and ensure they are being used efficiently
  • Implementation and on-going maintenance of effective system governance, compliance, and business continuity procedures for managed products in accordance with ISMS Policies

Experience Required

  • Financial knowledge
  • Strong experience in IT support
  • Reasonable awareness of and interest in ICT trends relevant for the application portfolio
  • Exposure to troubleshooting client server, web based technologies and applications
  • Knowledge of server technology: Microsoft Windows Server, MS SQL., IIS, Active Directory, Group Policy, SharePoint
  • Experience in application upgrades and support pack application
  • Knowledge of and experience in Finance is considered a strong plus
  • Strong communication skills - demonstrated ability to communicate professionally in business language, in both oral and written formats (English)
  • Ability to build and maintain trusted relationships and open two way communication
  • Ability to work independently and as a cohesive member of a team
  • Ability to effectively manage multiple tasks concurrently
  • Ability to learn new skills in a short period of time
  • Excellent analytical ability
  • Ability to understand the importance of team work both within the team and the wider IT team
  • Ability to translate functional issues and questions into application solutions
  • Fluent written and spoken English