Description

The Global Client Manager is responsible for a portfolio of PRC Industry Key Clients who are part of the Firm’s established Industry Key Client Program. The role is performed in conjunction with the Client Service Directors who lead each client team and the assigned Executive Committee Liaison or GIG Leader. It is a client-facing role that involves managing the account on a global basis and driving business development in line with the goals of the client team.

Key responsibilities include:

  • Developing an in-depth understanding of the portfolio of industry key clients and the industries in which they operate;
  • Continuously assessing how the firm is facing the client organization, at what level and in what areas and determining what relationships need to be protected/strengthened/explored further in order to grow profitable revenues;
  • Developing and driving the implementation of the global client plan and associated tactical actions in conjunction with the Client Service Directors;
  • Coaching client team partners and other partners and lawyers on pursuits, networking and day-to-day BD activities;
  • Acting as a conduit between the client and the client team:
    • facilitating introductions;
    • undertaking client feedback;
    • shaping agendas, organizing and attending client meetings;
    • managing secondments.
  • Preparing external and internal client reports and communications, including some data analysis;
  • Conducting pre and post secondee briefings and ensuring that client secondments are fully exploited;
  • Ownership of global panel pitches and tenders and providing necessary guidance and input into local office and practice-specific pitches;
  • Managing and administrating client budget spend;
  • Acting as the key point of contact for internal queries.

Travel: There is likely to be 2-4 trips required each year to arrange and attend client meetings at a number of regional and firm-wide partner meetings. Travel throughout China to visit clients may also be needed.

Experience Required

  • At least six years experience working in a professional services or financial services environment in the PRC (preferably with 3-4 years' experience in a Client Relationship Manager role).
  • Undergraduate degree preferably in business administration, marketing or communications – or equivalent work experience.
     

Personal Attributes

  • Passionate in providing high quality services;
  • Exceptional work ethic and personal integrity;
  • Self-motivated and independent worker with a proactive approach to work;
  • Positive attitude;
  • Committed to teamwork.
     

Required Skills

  • Excellent Mandarin written and verbal communication skills and outstanding attention to detail;
  • Good English written and verbal communication skills and outstanding attention to detail;
  • A high level of commercial acumen and strong analytical skills;
  • Excellent interpersonal skills and ability to successfully manage key internal and external relationships and projects across the global organization;
  • Savvy in understanding and adapting to the expectations and the needs of different cultures across the Firm;
  • The ability to readjust and reorganize plans and deal and manage change.

This role will be based in Shanghai, Beijing or Hong Kong.