The Firm

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At Baker McKenzie we are different in the way we think, work and behave. Like no other law firm, we were born global. Our Australian practice was established in Sydney in 1964, in Melbourne in 1982 and in Brisbane in 2014. Our lawyers work seamlessly with our global colleagues, collectively providing a capacity of more than 5,600 locally qualified lawyers and 6,000 professional staff in 78 locations across 47 countries.

Baker McKenzie helps clients overcome the challenges of competing in the global economy. We solve complex legal problems across borders and practice areas. Our unique culture, developed over 65 years, enables our people to understand local markets and navigate multiple jurisdictions, working together as trusted colleagues and friends to instill confidence in our clients. This is an exciting time to join us as we invest in and further develop our Professional & Business Services organisation, providing rewarding and challenging career opportunities in all of our world-class business functions.

The Role

We are currently seeking an enthusiastic Operations Manager to join our Team.

The successful candidate will be responsible for the Operations function across Baker McKenzie's Sydney office (the Office) including providing best practice in Facilities Management, Client & Office Services and Supplier Management and ensuring the smooth running of the Office and its facilities, ensuring the needs of the Firm and its employees are met.

Key Responsibilities



  • Work with the Senior Manager, National Operations (SMNO) to adopt Operations and Facilities Management best practice
  • Manage Sydney employees with Operations-related responsibilities (such as Reception, Catering and Office Services) to ensure a professional customer-service approach throughout the Office
  • Manage the activities of the Client Services, Office Services teams and the Operations Coordinator (shared with Secretarial Services)
  • Advise the SMNO on increasing energy efficiency and cost-effectiveness
  • Work closely with the Finance function to manage Operations budgets
  • Organise the provision of hospitality facilities and front of house services



  • Manage maintenance and repair works required for the Office and respond promptly to requests for reactive maintenance
  • Liaise with landlord's building management teams and agents on all aspects of maintenance issues and ensure resolution
  • Manage maintenance and repair works required for the Office and respond promptly to requests for reactive maintenance
  • Oversee building projects, renovations or refurbishments
  • Manage and develop electrical and mechanical services and associated installations to ensure compliance with current legislation and undertake inspection, statutory testing and record-keeping


Contract and Supplier Management:

  • Work with the Procurement Team to negotiate and agree contracts and providers for services including security, parking, cleaning, catering and technology
  • Manage contracts and Service Level Agreements (SLAs) that support the smooth running of the Office; update and manage the SLA/contracts database
  • Manage relationships with external suppliers and contractors; measure and report on supplier performance against agreed SLAs
  • Work with the AOR and Procurement functions to ensure consolidation of contracts across the office to ensure economies of scale



  • Ensure the security and emergency procedures relating to the Office are fit for purpose and adhered to
  • Support the management of access control to the Office and security requirements
  • Ensure, in conjunction with the People function, suitable arrangements for emergency evacuation, fire and first aid are in place
  • Take an active role in the event of an emergency
  • Undertake security risk assessments as part of the delivery of projects, and Office refurbishments


Legislative Compliance and Risk Assessment:

  • Ensure that the Firm's facilities in the Office meet government regulations regarding environmental, health and safety and accessibility standards
  • Keep up to date with relevant legislation applicable to the Office premises
  • Identify matters of risk, escalate or resolve and monitor outcomes, working closely with the Office Heath & Safety Partner
  • Align the Operations function with the Firm's overall strategy, goals, and objectives, as well as its global health and safety policies and procedures



  • A Bachelor's degree or equivalent Facilities Management qualification
  • Strong experience of facilities management, ideally in a professional services environment
  • Experience of leading and managing a facilities management team is highly desirable
  • Knowledge of business continuity and disaster recovery processes
  • Good working knowledge of IT systems, in particular Microsoft Excel. 
  • Demonstrable knowledge and understanding of Health & Safety legislation and processes
  • Strong interpersonal and stakeholder management skills with the ability to influence and build relationships at all levels across the Firm
  • Excellent communication skills with a proactive and a 'can-do' and flexible approach; willing to take on a variety of tasks across the Facilities Management team 
  • Ability to adapt and evolve to internal and market changes
  • Team-orientated, proactive and able to change direction quickly to meet the dynamic needs of the Firm and its clients
  • Highly organised with excellent time management skills
  • Strong judgment and ability to make well-reasoned independent decisions
  • Prepared to work occasional out of hours when necessary.


Diversity & Inclusion

Baker McKenzie is committed to providing a diverse and inclusive culture for all its employees, with equal opportunity for all to progress and have a meaningful career with our Firm. Our mission is to foster an environment where individuals of every ethnicity, culture, gender, sexual orientation, gender identity and expression, religion, age, disability, and marital and parental status may succeed professionally and fully contribute to the goals of the Firm. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us.

We believe that diversity within the firm makes us stronger, and that an inclusive workplace will enable our talented workforce to achieve their potential. We celebrate differences, and all of our people are expected to create and maintain an open and supportive culture for everyone.


To Apply

If you are self motivated and excited by the connectivity that a global law firm can offer, then we would like to hear from you. Please click on the Apply icon to start the online application process for this role. We will then be in touch with you once we have reviewed your application.

For a confidential discussion and further information, please contact Hollie Jones, Senior Professional Development Consultant, 03 9617 4478.