http://www.bakermckenzie.com/ Global Career Opportunities en-us Tue, 21 May 2013 20:16:32 GMT Tue, 21 May 2013 20:16:32 GMT Job Opportunity Overall Purpose of this position: This position is key to the deployment, implementation and on-going maintenance of the Firm's Document Management System (DMS). The primary role of this position is to serve as the team lead for the Global DM Technical Team. This includes coordinating team activities, designing / implementing DMS related solutions, and serving as a liason to the firms’ DMS users. This is in addition to the position’s core responsibilities related to the delivery of third level support for DMS and related systems, with an understanding of how the DMS relates to and interacts with all other office systems / applications. As a secondary role, this position will also be involved in the support of our global IntApp and/or search platforms. Duties & Responsibilities: Serve as the team lead for the Global DM Technical Team. This includes coordinating team activities as they pertain to DMS related projects / operational activities, serving as a liason to both the firm’s DMS users and to the DMS vendor, and facilitating the collection of status updates by holding regularly occurring team calls Design / architect DMS related solutions. This includes collection / evaluation of user requirements, translation of requirements into a technical design, and development / implementation of the DMS related solution in conjunction with the other DM Team resources Implement DMS in assigned offices. This includes designing, planning, building, deployment, training, documentation, maintenance, change management and subsequent enhancements and upgrade, and front-end (client software) components configuration Provide technical third level support for DMS and related systems adhering to firm SLA and other KPIs/ Consistently model the highest levels of client service orientation and professionalism. Provides confident and competent support in this 3 tier solution-oriented team support environment. This includes listening to the user (in person or by phone), asking appropriate questions to gather information and then taking appropriate steps to resolve the problem expeditiously. Incident follow-up and secure hand-offs to IT team members are essential components of team performance Participates in resource and functional teams as directed. This may include performance and functional testing of the application when needed, planning for upgrades / rollouts, problem solving DMS issues and filling in for other firm DMS colleagues from time to time. This will also involve supporting related systems, such as IntApp - Wall Builder / Activity Tracker and/or Recommind’s Decisiv (MindServer) solutions Maintain backup and recovery procedures to ensure disaster recovery, integrity and reliability of recovered data. Implement disaster recovery as required Ensure solutions conform to the firms goverenance, risk and compliance policies and procedures. This includes the management of IT related controls which can be implemented to faciliate and enhance the systems security posture Consults with users to identify current operating procedures and to clarify business objectives. Writes documentation to describe any custom development, logic, coding, and corrections. Writes manuals for local office IT staff to describe installation and operating procedures. Reviews, analyzes, and modifies systems (client and server) including encoding, testing, debugging, upgrading and installing to support respective application systems. Implements data models and database designs, data access and table maintenance codes; resolves database performance issues, database capacity issues, replication, and other distributed data issues To remain abreast of current technology developments and make formal recommendations to continually improve the service offered through innovative adoption of new technology. Acquires and maintains a comprehensive knowledge of relevant products, current support policies and methods of support delivery Attends training sessions, staff meetings, designated project meetings and is committed to a working ethic of knowledge transfer. Also volunteers and/or willingly agrees to lead or assist in training others using various presentation and demonstration approaches such as in person, web training, computer based, video conferencing, etc. Maintains certifications Administers DMS users and maintains, develops and implements policies and procedures for ensuring security. Responsible for maintaining secure computing practices in carrying out all duties. This includes encouraging and reminding users to follow Firm IT policies and procedures Participate as a member of the Global DM Team on call rotation, meeting SLA’s, taking calls, filling in for other team members, responding to user needs, documentation, use of the incident management system and other team responsibilities Responsible for all documentation associated with the above duties. This includes (but is not limited to) project management reporting, accomplishments report, issues lists, documentation of procedures, activity checklists, and help desk incident reporting Performs all duties as assigned by managemen /ChicagoSeniorDMSEngineer/ 7d194cd6-910d-4d59-9555-ac8e8a143e35 Fri, 17 May 2013 12:54:33 GMT Job Opportunity Reports to: Business Development Partner, Singapore and the Managing Principal in the absence of a General Manager. Functional relationships: Principals, Associate Principals and Associates in the Singapore Office Business development (“BD”) and marketing team members in the Singapore Office, Joint Office and Asia Pacific, and other offices where required Business Development Committee in the Singapore Office Internal clients: Primarily partners, senior management and associates Collaborative relationships Business Services (Accounting and Billing, Business Solutions (IT), Library & Information Services, Corporate Secretarial Services, Support Management, Talent Management) Responsible reports: Assistant Business Development and Marketing Manager/s, Senior Business Development & Marketing Executive/s and Business Development & Marketing Executives in Singapore. Role and responsibilities: To provide pro-active, reliable, time effective BD and marketing services to the functional relationships focusing on:     1.    Business Development: Work in close tandem with the Business Development Partner and Committee and Joint Office Business Development and Marketing Director/Manager to successfully implement the BD and marketing strategy including the continuous improvement of practice and partner-specific strategic plans Use a number of techniques designed to grow the Firm’s client base (where appropriate and in-line with strategy) and identify new business opportunities through thorough market assessment, marketing opportunities, identification of new target markets / sectors / clients, research and dissemination of intelligence (including competitor and client intelligence) etc. Consistently assist the Firm’s lawyers identify and execute potential new business opportunities (where appropriate and in-line with strategy) and boost Firm / practice / lawyer market reputation and image New revenue generation through innovation to create a ‘paradigm shift’ in which creativity and rejuvenation are key success factors Experience of analyzing and evaluating businesses including financial analysis, ability to recognize and articulate cross-selling opportunities and willingness to learn through benchmarking, premium customer / client service and knowledge management Demonstrate substance and confidence to challenge present work practices and introduce new approaches to the Firm Possess a genuine interest in global and regional business, the inter-linkages, legal issues, business and economic trends and government policies (macro and microeconomic view) Help create and embed a culture of professional BD and continuous improvement across the Singapore Office     2.    Marketing: Strengthen the brand in Singapore by successfully applying internal and external communication and profiling strategies and initiatives whilst linked to the global Baker & McKenzie brand Assist in new product / system introduction such as a market-leading CRM system that encapsulates contact management, updating and creates an effective client dialogue to help raise brand image through excellent client servicing Continuously improve the creation and management of internal and external marketing collateral and communications that includes pitch proposals, Firm capability statements, electronic newsletters and client alerts, advertising (ATL and BTL), 360 events management, write-up of news and press releases, and all related areas) Implement, monitor, quality control and enforce global and individual office brand compliance for all Firm activity across the Joint Office Assist and find new ways to continue to embed the global firm’s “Client Service Principles” based on world-class quality and excellence as the foundations of its fluency. Travel: This role will be based in Singapore. Due to need for close working relationships with peers in Kuala Lumpur and Jakarta, there will be occasional travel on a as needs basis. /SingaporeBDMarketingManager/ 38f4abdd-0004-457b-ab53-77bbff854b4a Fri, 17 May 2013 12:43:54 GMT Job Opportunity Baker & McKenzie Madrid is looking for a Mid-level Tax Associate with a strong academic track record and solid training gained in a prestigious Law Firm to strengthen our Tax team. The ideal applicant will have the following qualifications: 3-4 years Tax experience in a large law firm Established track record of hard work, excellent experience and exceptional reviews Strong technical, drafting and commercial skills Must be able to integrate well in a team-oriented environment Strong academic track record International experience is a plus By all means all eligible applicants must: be Spanish qualified lawyers be fluent in spoken and written English /MadridTaxLawyerMidLevel/ 00e1555b-bc4c-4706-9f88-55a0485d52cd Fri, 17 May 2013 09:48:39 GMT Job Opportunity   This role is responsible for assisting the North American Tax Business Development Manager and North American Tax Business Development Specialist in developing and driving regional strategy in order to maximize client retention and growth for the Tax Practice Group (“Group”). Working closely with the partners, the role is an integral part of the Group’s Business Development team, focusing on business development, securing panel and other appointments by assisting with the submission of written proposals, overseeing the maintenance of business development and marketing collateral for the Group, business planning, monitoring progress against planned priorities, supporting client teams, client relationship management, client care reviews, submissions for directories, improving the profile of the Group and developing its strategy for major events. This is a hands-on position that requires the role to provide proactive, reliable time effective marketing services to the North American Tax Business Development Manager, the North American Tax Business Development Specialist and the Group. The role requires a highly organized, detailed oriented individual with good project management skills, strong client service orientation, excellent written and verbal communications skills with an interest in commercial and business issues. This person, in coordination with the North American Tax Business Development Manager and North American Tax Business Development Specialist will assist with the preparation, organization, assembly and dissemination of marketing-related information in print and on-line, and with the assistance of the North American Strategic Projects Manager work to create and redefine processes and procedures to ensure efficiency and consistency throughout the Group. Business Development – Supports the North American Tax Business Development Manager and North American Tax Business Development Specialist in working with the Group to identify new business opportunities. Proposals -- Provides assistance with the development of proposals including: collecting relevant content such as practice area descriptions and deal/transaction lists. Prepares a first draft of content for review by the North American Tax Business Development Specialist. Helps to quality assure and produce the final product. Client Relationship Management– Assists with marketing research, initiatives and regional and Firm strategic projects, as assigned. Conducts client research, including research on Firm specific information such as billings, matters and relevant timekeepers, as directed. Liaises and exchanges information, with other practice groups targeting the same clients, as directed.. Business Development and Marketing Collateral– Creates marketing materials for use by practice group members and others in pitches, proposals, and other promotion. Collects deal/transaction information for all practice sub-groups, updates practice group information, relevant capability statements, CVs and any other relevant materials, including those appearing on the Firm’s external website. Business Planning– Assists with the preparation of materials and conducts research, as directed, to facilitate business planning. In consultation with the North American Tax Business Development Specialist, proactively notifies and follows up with accountable partners as needed. Directories – Following the strategic direction set by the Senior Manager, North American Communications, works with the North American Tax Business Development Specialist to collect content and prepare the Group’s submissions for the Firm’s responses to directories, helping to build relationships with key publications and directories, such as Chambers, International Tax Review, Legal 500, an. Tracks performance in the above directories. Profiling– Responsible for the production, assembly, editing and timely distribution of newsletters and client alerts in consultation with the North American Tax Business Development Specialist. Responsible for preparing first draft articles re business development events, new lateral partners, etc., for publication in the client newsletter. Responsible for maintenance of the subscribers’ database. Assists the Group in supporting their engagement in sponsorships and conference opportunities. Responsible for assisting with the organization, production, assembly, proofreading, publication and distribution of various Group publications. Brand Management– Ensures the Firm's brand and that of the Group is maintained. Coordinates with the Firm’s web support team to ensure website content is up to date and relevant. Seeks pre-approval from the North American Tax Business Development Manager and the North American Business Development Director for any use of the Firm's logo or brand. Assists the North American Tax Business Development Specialist with the maintenance of the internal and external websites for the Group including design, mapping and content specifications, coordinating content and performing regular maintenance and updates as needed (including practice group descriptions publications and events listings, internal meeting sites, links to Group resources, etc.) Firm Positioning and Events –Oversees the maintenance of the Group’s event mailing list. Works with the North American Tax Business Development Manager, the North American Tax Business Development Specialist, the Global Meeting and Events Team and local office resources where appropriate, is responsible for various aspects of planning and logistical organization of client seminars, Group meetings , trade show exhibits, and organization of materials re same. Travel and on-site meeting management, as assigned. Practice Group Administration – Is responsible for the maintenance and distribution of Group membership lists and practice group calendars. /North-American-Tax-Business-Development-Coordinator/ 3bd492fa-3e1c-4056-a0c7-008d7c09ebf7 Wed, 15 May 2013 21:45:29 GMT Job Opportunity Our Frankfurt office is searching for qualified associates to join our Public Law practice. /FrankfurtTaxAssociate/ ee98aa8d-4b8f-49ed-b79e-441c4835fe65 Thu, 09 May 2013 02:54:27 GMT Job Opportunity We are looking for talented and experienced lawyers to join our growing Corporate team in Almaty. Applicants should have: Strong academic track record (local diploma with honors and LLM from a well regarded university abroad) Excellent English (advanced level – both oral and writing) Very good legal writing and drafting skills Ability to analyze problems and offer practical solutions Outgoing personality and leadership skills Ability to work well as a part of a team Interest in a long term career in the Firm /AlmatyAssociateCorporate/ c1d5cde9-4f60-4e19-b350-4fb2274b7370 Thu, 09 May 2013 01:44:49 GMT Job Opportunity Responsible for managing all non-partner recruiting activities functions for the Chicago and SF/PA offices. This position works closely with the attorneys, practice groups and the other administrative managers in the office, as well as others throughout the North American Region (Region). This position reports to: Chicago and San Francisco/Palo Alto Offices (SF/PA) COOs and North America Regional Recruiting Director. The position location can be based in either San Francisco, Palo Alto or the Chicago Office. DUTIES & RESPONSIBILITIES: 1.    Recruiting: Lead recruiting efforts for the Chicago and SF/PA Offices, including summer associate, new associate and lateral associate hiring. Plan and execute the On Campus Interview (OCI) process, including: Manage relationships with law schools and sponsors of job fairs Arrange and coordinate OCI schedules and logistics at designated law schools Manage interview schedules, development and delivery of collateral materials and training for OCI recruiters Arrange and coordinate in-office call-back interview schedules, travel arrangements, evaluations and follow-up communications Coordinate and participate in recruiting committee meetings Administer hiring decisions, including preparing and conveying job offers and corresponding communications with hires and candidates Coordinate OCI related programs/events, including traveling to on-campus programs/events and job fairs, as requested Plan and execute summer associate program, including: Coordinating and discharging ongoing communications with summer associates prior to arrival, including: employment terms/conditions, travel arrangements, housing work assignments and mentor relationships Develop and implement summer associate orientation and integration program Plan summer associate calendar, coordinate and execute summer events and activities; Attend all summer associate calendar events Provide maximum support to summer associates to ensure their integration and experience at the Firm is of the highest quality Serve as a liaison with summer associates to address inquiries or other employment matters Work with Region and practice leadership to coordinate work assignments, secure performance feedback and assist in coordinating requisite training Secure summer program feedback from summer associates and Firm members, recommend and enact approved changes to the program Administer communication of hiring decisions and conducting follow-up administration Coordinate non-partner lateral lawyer hiring, including: Work with Recruiting Partner(s) and/or Practice Groups to determine specific recruitment strategies including: developing position profiles, securing requisite hire approvals defining and executing on sourcing plans Assist in developing and adopting collateral materials to advance Firm messaging to attorney candidates Source and screen candidates for non-partner lawyer positions Administer recruiting processes, including: coordinating interview schedules, securing feedback from interviewers and candidates, performing/securing employment due diligence, executing and communicating hiring decisions and conducting follow-up administration Develop and implement lateral associate orientation and integration program Proactively develop and manage relations with search firms on both a national and local level to identify lateral candidates for the Chicago and SF/PA Offices 2.    Additional Duties Implement Regional programs to increase diversity of attorney population Maintain NA recruiting database Assist the North America Regional Recruiting Director (Regional Recruiting Director), and other Firm management, with coordinating and scheduling lateral partner interviews, addressing conflict clearance inquires, preparation of candidate information packages and lateral partner on-boarding Administer attorney relocations, housing and bar admission process as required Conduct research and analysis, and convey relevant findings, on market trends, recruiting opportunities and Firm recruiting performance Prepare management reporting, statistical data and survey responses as requested Assist office Regional management in preparing the annual budget for recruiting activities and events Work closely with Regional Recruiting Director, and other Firm management, in defining and executing recruiting strategies for the Region Discharge other responsibilities as assigned by the Regional Recruiting Director and/or members of Regional management. QUALIFICATIONS: Bachelor’s degree required A minimum of three (3) years recruiting experience in a large law firm, preferably with multi-office and in support of a diverse base of legal practices Proficient with MS Office 2010 (Word, Outlook and PowerPoint). Experience with PeopleFluent/Authoria a plus Demonstrable analytic skills and general business acumen Self-disciplined, proactive, organized, detail-oriented, and have highly effective and demonstrable communication and collaboration skills Must be able to meet deadlines and multi-task in a matrix, fast-paced, professional services environment Regular travel between Chicago and SF/PA offices will be required DISCLAIMER: This job description has been designed to indicate the general nature and level of work performed by jobholders within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of jobholders assigned to the job. /ChicagoSFPARegionalRecruitingCoordinator/ 03b65a92-af80-4c6f-ae05-3f3696a1b9c7 Tue, 07 May 2013 04:44:21 GMT Job Opportunity Assist Billing Partners with preparing invoices to clients, reconciling account balances, working with clients, as well as adhering to billing policy. Tasks: Prepare draft statement for partner review; prepare finals for signature and release to accounts receivable Perform e-billing of clients Review accounts receivable for appropriate application of cash and follow-up with client collections Respond to partner/client inquiries and special projects Attend to client/matter set-up for billing Develop and achieve monthly billing targets Comply with drafting and bill issuance timelines Report to management on status of WIP and billing progress Proactively seek and provide recommendations to improve existing processes Skills: Solid working knowledge of the accounting and billing functions Advanced proficiency in Microsoft Excel and Word Strong organization, communication and interpersonal skills, with a proven ability to manage relations at various levels within and outside the Firm Ability and willingness to assess procedures and proactively recommend improvements to existing processes Ability and willingness to prioritize and meet aggressive deadlines Commitment to perform responsibilities with high professional and ethical standards /NewYorkSeniorBiller/ 21281cd4-f821-47ac-8302-1c2bfba39740 Fri, 03 May 2013 09:59:41 GMT Job Opportunity Our Berlin office is searching for qualified associates to join our Public Law practice. /BerlinAssociate/ c2a13528-0661-4dc4-987d-7e8752258ff6 Tue, 30 Apr 2013 04:40:29 GMT Job Opportunity This role is responsible for assisting the North American Intellectual Property Business Development Manager to develop and drive regional strategy in order to maximize client retention and growth for the Intellectual Property Practice Group (Group). Working closely with the partners, the role is an integral part of the Group’s Business Development team, focusing on business development, securing panel and other appointments through the submission of written proposals, overseeing the maintenance of business development and marketing collateral for the Group, business planning, monitoring progress against planned priorities, leading client teams, client relationship management, client care reviews, submissions for directories, improving the profile of the Group and developing its strategy for major events. This is a hands-on position that requires the role to provide proactive, reliable time effective marketing services to the North American Intellectual Property Business Development Manager and the Group. The role requires a highly organized, detailed oriented individual with good project management skills, strong client service orientation, excellent written and verbal communications skills with an interest in commercial and business issues. Key Responsibilities: Business Development – Supports the North American Intellectual Property Business Development Manager to work with the Group to identify new business opportunities. Works with other regional and global practice groups to develop new work and cross selling opportunities, and assists the practice groups to develop and implement strategies to capture those opportunities. Proposals – Provides assistance with the development of proposals including: collecting relevant content such as practice area descriptions and case/transaction lists. Prepares a first draft of content for review by the North American Intellectual Property Business Development Manager. Helps to quality assure and produce the final product. Client Relationship Management – Conducts client research, including research on Firm specific information such as billings, matters and relevant timekeepers. Tracks progress against client business plans and follows up on items from client team meetings. Liaises and exchanges information with other practice groups targeting the same clients. Working with the North American Client Manager, supports Firm strategic projects, for example, the client care program and proactively puts forward clients for reviews. Conducts research for the client care program and drafts recommendations and prepares one page plans for review. Business Development and Marketing Collateral – Under the direction of the North American Strategic Projects Manager, is responsible for the development and maintenance of marketing collateral. Collects case/transaction information for all practice sub-groups, updates practice group information, relevant capability statements, CVs and any other relevant materials, including those appearing on the Firm’s external website. Business Planning – Assists with the preparation materials and conducts research to facilitate business planning. Is responsible for tracking progress against the practice group business plan and in consultation with the North American Intellectual Property Business Development Manager, proactively notifies and follows up with accountable partners as needed. Directories – Following the strategic direction set by the Senior Manager, North American Communications, is responsible for content collection and preparing a first draft response of the Group’s submission for the Firm’s responses to directories, helping to build relationships with key publications and directories, such as Chambers, Legal500, PLC Which? lawyer. Where approved by the North American Business Development Director, participation in guides and surveys. Tracking performance in the above directories. Media – May include drafting press releases for approval as directed by the Senior Manager, North American Communications, and the North American Intellectual Property Business Development Manager. Tracking media mentions on behalf of the Group. Profiling – Responsible for the production, distribution and tracking of client alerts and newsletters in consultation with Senior Manager, North American Communications. Brand Management – Ensures the Firm's brand and that of the Group is maintained. At the direction of the North American Intellectual Property Business Development Manager, implements the various activities supporting the brand of the Firm and that of the Group. Coordinates with the Firm’s web support team to ensure website content is up to date and relevant. Seeks pre-approval from the North American Business Development Director for any use of the Firm's logo or brand. Firm Positioning and Events – Oversees the maintenance of the Group’s mailing list where directed by the North America Intellectual Property Business Development Manager. Works with the local office resource to execute events. Budget Management – Works with the North American Intellectual Property Business Development Manager to develop business cases for budget requests based on business planning and is aware of the budget available from both Regional and Global sources. Monitors Group business development expenditures, develops and obtains necessary approval on all business development expenses from practice group managers. Other duties as assigned to develop and drive regional strategy. /NAIPBDC/ 5fcc7f4a-8f32-4999-a4db-49e7d3bd47cb Fri, 26 Apr 2013 13:07:59 GMT Job Opportunity Responsible for the administration of all Outside Counsel Invoice processing. Work directly with Billing Partners to facilitate the process of all aspects of client invoicing. Including but not limited to tracking requisitions, vendor coding/payment, analysis and reporting. This position requires direct involvement to seek out information from the Billing Partner and to act in a timely manner to accomplish this objective. Understand and enforce Disbursement and Billing policies and procedures. Duties: Creating disbursement requests for all practice groups for vendor invoices per the office’s/firm’s general ledger structure and cash disbursement policies Perform foreign currency calculations Adequately safeguard the Firm’s assets Accurate, professional and timely responses to all inquiries Ensure adherence to Firm and Office policies Accurately, timely and comprehensively report to management on status of assigned objectives and responsibilities Proactively seek and identify enhancements to, and maintain current documentation of, existing practices Other duties as assigned by management Reporting and Analysis Direct the process and control of all aspects of the Outside Counsel processing; billing, collections and invoicing, working directly with Billing Partners to "pull" the information required to complete all aspects of this process Actively establish resolution with complete ownership and accountability of the Outside Counsel Process and other defined tasks Other Duties as required Skills: Solid organizational, communication and interpersonal skills, with a strong ability to develop and maintain relations at various levels within and outside an organization Strong ability to leverage knowledge and skill sets through the training of various personnel within an organization Positive, passionate, team-oriented and inspirational disposition Basic technological proficiencies, inclusive of Microsoft Windows, Excel and Word Excellent communication skills including both written and verbal Close attention to detail Ability to work effectively both independently and within a team environment Proactive, innovative and results-oriented work orientation Highly disciplined approach to developing and executing job responsibilities Ability and willingness to meet deadlines, including those of a last-minute nature; willingness to work overtime when needed Commitment to perform responsibilities with high professional and ethical standards Experience: At least three years relevant accounting experience, preferably within a professional services environment Proven ability to readily comprehend business objectives and develop and execute appropriate business strategies MS Office proficiency, including Access and advanced Excel Excellent communication, organization, multi tasking, and presentation skills Familiarity with Internet and web-based platforms Strong judgment and ability to make well-reasoned independent decisions Excellent written and verbal communications skills; strong reporting skills Self-motivated and independent, able to work with a minimum of supervision Comfortable working across multiple cultures and time zones in a matrix organization. Strong interpersonal skills, including pleasant nature and ability to influence others Organized, detailed oriented individual with good project management skills Strong client service orientation Tech-savvy, with proficiency in Microsoft Office, including Word and PowerPoint Education and Experience: Preferred Associates or Bachelor's degree in a related area and 3-5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Project administration and management experience beneficial. Previous experience in a partnership and professional services environment preferred. /SFClientServicesAdministrativeCoordinator/ 6dcd3434-a620-446c-8255-5dc86e0c45a9 Thu, 25 Apr 2013 10:53:15 GMT Job Opportunity Our Düsseldorf office is searching for qualified associates to join our Corporate practice. /DusseldorfEntryLevelAssociate/ 5cdffb73-41f5-440e-bc70-45a0960becf2 Thu, 25 Apr 2013 10:18:54 GMT Job Opportunity Wir suchen ab sofort für unseren Standort Munich eine/n /MunichAnwaltssekretar/ c66cb635-2209-4cc1-bb22-0b26d5031840 Mon, 22 Apr 2013 09:45:07 GMT Job Opportunity Supervise a team of accounting staff including the assistant accounting manager, accountants, payroll officer, payment officers and accounts clerks Responsible for full set of management accounts and statutory accounts for Hong Kong, China, Vietnam and Korea offices and ensure that the accounting procedures are in compliance with the management guidelines or statutory requirements Responsible for payroll, tax, accounts payable, and clients' accounts areas as well Lead the team in resolving technical, accounting and tax issues Perform financial modeling to facilitate management decisions Liaise with auditors and tax representatives on the audits and for tax filings of the Hong Kong, China and Vietnam offices. Prepare draft tax returns for the Hong Kong office Liaise with relevant parties on all accounting, tax and payroll issues Perform operations review to improve the efficiency of the accounting operations /HKAssistantFinancialController/ f29c92a9-cbda-4a0d-a70c-48625ed29089 Fri, 19 Apr 2013 09:48:30 GMT Job Opportunity Responsible for trade mark application filing formalities in Hong Kong and elsewhere Preparing filing instructions for overseas countries; updating computer database; preparing filing reports /HKTradeMarksFilingClerkIP/ 3329702e-e4f4-4e52-b5f9-23ca54f93c2f Fri, 19 Apr 2013 09:43:20 GMT Job Opportunity At Baker & McKenzie, we are different in the way we think, work and behave -- like no other firm and few other businesses. With more than 4,000 locally admitted lawyers and more than 5,800 business service professionals in 72 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker & McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm and a distinctive way of thinking, working and behaving - as a passionately global and genuinely collaborative firm. We currently have an opening for a Junior Employment Associate in our Palo Alto office with two to four years of experience. Experience or interest in providing international employment advice and counsel and working on matters involving international comparative law, data privacy, and employment. Large law firm experience and language skills are also ideal. Candidates should possess superior academic credentials and excellent communication, interpersonal, analytical and writing skills. CA Bar is required to apply. For consideration, please submit a cover letter, resume, transcript and writing sample. /PaloAltoJuniorEmploymentAssociate/ 3e49dd06-7d00-4c36-a3f9-910012bccc2a Tue, 16 Apr 2013 07:57:12 GMT Job Opportunity Please click "APPLY ONLINE" button to learn more about Paralegal staff opportunity at Tokyo office. /paralegaltokyo/ 64c6fd41-879c-4ff1-abbb-7d036b4a297b Mon, 15 Apr 2013 05:56:27 GMT Job Opportunity At Baker & McKenzie, we are different in the way we think, work and behave -- like no other firm and few other businesses. With more than 3,750 locally admitted lawyers and more than 5,800 business service professionals in 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker & McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm and a distinctive way of thinking, working and behaving - as a passionately global and genuinely collaborative firm. We currently have an opening for a Senior Employment Litigation Attorney in our Palo Alto office. Between 5-12 years of solid employment litigation skills in a large law firm, including experience in managing federal and state litigation, drafting pleadings and discovery, arguing motions and taking and defending depositions, trial and arbitration experience, as well as handling government investigations and charges (DOL, EEOC, DFEH, DLSE). Cross-border/international experience is a plus. Candidates should possess superior academic credentials and excellent communication, interpersonal, analytical and writing skills. CA Bar is required to apply. For consideration, please submit a cover letter, resume and writing sample. /PaloAltoSrEmploymentLitigationAttorney/ a11c24ca-7ab9-41bd-bab6-f7593c44cea9 Mon, 08 Apr 2013 10:18:41 GMT Job Opportunity We are looking for talented and experienced lawyers to join our growing Litigation team in Almaty. Applicants should have: Strong academic track record (local diploma with honors and LLM from a well regarded university abroad) Excellent English (advanced level – both oral and writing) Very good legal writing and drafting skills Ability to analyze problems and offer practical solutions Outgoing personality and leadership skills Ability to work well as a part of a team Interest in a long term career in the Firm /AlmatyAssociateLitigation/ 51d6a4db-cdc2-400c-b06b-bccda65b69bb Fri, 05 Apr 2013 02:23:23 GMT Job Opportunity Provide specialized and complex paralegal support to the attorneys in the Global Equity Services (GES) and Executive Compensation/Employee Benefits (ECEB) Practice Groups. Duties: Perform complex legal assignments under supervision of GES/ECEB attorneys Assist with research of legal and tax issues and prepare drafts of award agreements, country appendices and employee tax supplements Assist with country-specific tax rulings, securities law filings and prospectuses, and exchange control filings for offering equity to non-U.S. employees Assist with researching tax and legal developments in each jurisdiction as they affect global equity plans Assist with client alerts, newsletters and responses to requests for proposal Prepare draft board or committee resolutions for equity and employee benefits plans Review annual employee benefit plan filings (5500s) Draft correspondence with clients and attorneys Maintain /update files and databases for practice group and clients Create and maintain internal databases and logs with key client and country-filing information Knowledge and Skills:   High level of attention to detail Excellent organizational skills with the ability to handle multiple projects, competing priorities and deadlines while providing status and follow-up Ability to establish priorities and meet challenging deadlines Inquisitive, proactive, innovative and results oriented Ability to establish credibility and rapport with a variety of individuals Proficient in Microsoft Office Suite including PowerPoint, Excel and research databases  /SanFranciscoGESParalegal/ 3f99c66f-f2a0-40d7-aad7-0177aeca1fdb Thu, 04 Apr 2013 10:01:56 GMT Job Opportunity Performs a variety of duties to assist attorneys according to established policies and procedures. Maintains positive relationships with attorneys, staff and clients and observes confidentiality of all client matters. Supports attorneys in litigation and counseling matters. Essential Duties and Responsibilities: Essential functions are primarily job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer. Responsible for reviewing and maintaining documents from clients, opposing parties and third parties in litigation, including document summaries, retention, organization, and production Assists attorneys with drafting and issuing subpoenas, including keeping track of status of subpoenas and production of documents. Preparing and filing briefs, including cite checking and assembling exhibits for attachment Preparing for depositions, including preparing and maintaining exhibits, and calendaring deadlines for errata sheets, and summarizing deposition transcripts General research for people, businesses, and client information along with legal research under attorney supervision Analyzing documents produced Interviews witnesses Preparing initial drafts of discovery and routine pleadings and briefs Assists attorneys with updates to templates and resource libraries Follows the ethical requirements as set forth by the Rules of Professional Conduct and Business and Professions code Collects and compiles facts, data and information to make independent decisions and recommendations to supervising attorneys Establishes, organizes and maintains files, binders, indexes, notebooks and electronic data Responsible for providing timely and accurate information relating to case work to supervising attorneys and clients Should be familiar with procedural issues relating to state and federal court filings, including Local Rule requirements and calendaring deadlines Should be familiar with conducting public records and court searches Should be able to research backgrounds of proposed mediators, arbitrators, opposing counsel and assigned judges Other duties as assigned Knowledge, Skills and Abilities Required:   BS or BA degree, a certificate of completion of a paralegal program is preferred but not required if equivalent or superior educational or work experience plus 2-5 years of litigation experience or legal education Excellent writing skills, organizational skills, willing to learn or have previous experience with employment law issues to apply to document review and analysis Must be able to manage time effectively Knowledge of legal principles and practices at a level normally acquired through formal paralegal training or its equivalent Ability to organize and prioritize numerous tasks and complete them under time constraints Demonstrated attention to detail Ability to proofread typed material for contextual, grammatical, typographical or spelling errors Excellent interpersonal skills necessary in order to communicate in person, by e-mail and telephone and follow the instruction effectively from a diverse group of clients, attorneys and staff and provide information with professionalism, courtesy and tact Ability to multi-task while organizing and maintaining multiple cases May require irregular hours, with approval, if client demands dictate the need Ability to operate standard office equipment such as computer, photocopiers, fax machines, and typewriter Ability to travel to assist attorney in attending to client needs on legal matters as needed Knowledgeable in Word, Excel, PowerPoint, and Access Management retains the discretion to assign or to change the duties of the position anytime. /PaloAltoEmploymentParalegal/ 1a5e973a-b04c-45ee-9d96-cfa3b169335e Thu, 04 Apr 2013 09:22:10 GMT Job Opportunity Main duties and responsibilities: Assist with local bids and contributions to international bids, in line with Firm bid preparation protocols Manage the maintenance of experience statements Manage the maintenance of content Assist with presentation preparation Develop value propositions and pitches for clients and targets /MadridBidPitchesPresentationsCoordinator/ aa7e3923-e966-42f0-bbeb-9be0cdf91dac Mon, 01 Apr 2013 08:23:31 GMT Job Opportunity POSITION PURPOSE: Responsible for managing all Recruiting and Human Resources (“HR”)  activities functions for the Dallas office.  This position works closely with the attorneys, practice groups and the other administrative managers in the office, as well as others throughout the North American Region.   DUTIES & RESPONSIBILITIES:     1.    Recruiting: Lead recruiting efforts for the Dallas office, including summer associate, new associate, and staff hiring. Plan and execute the On Campus Interview (“OCI”) process for Dallas office, including: Managing relationships with law schools; Arranging and coordinating OCI schedules at designated law schools; Distribute schedules and materials to OCI recruiters; Arranging and coordinating in-office call-back interviews, including scheduling, , candidate feedback, and follow-up paperwork; Coordinating dinners and special events as part of the OCI process; Travel to on-campus events, as requested. Plan and execute summer associate program. Maintain regular communication with all summer associates prior to arrival. Oversee verbal and written contact on a regular basis with summer associates regarding arrival/departure dates, housing needs, assignment preferences and travel arrangements. Provide maximum support to summer associates to ensure that their experience at the firm is of the highest quality. Act as troubleshooter for any issue that summer associates may encounter. Coordinate work assignment follow up and feedback forms.  Monitor summer associate work flow; track evaluations of work products. Assist in preparation of offer decisions. Organize and attend meetings/discussions/offer decisions for next summer program, as requested by Dallas Recruiting Partner. Meet with candidates and provide feedback to Recruiting Committee. Attend all summer associate calendar events. Coordinate non-partner lateral lawyer hiring. Work with Dallas Recruiting Partner to bring in lateral attorneys; Source and screen candidates to fill lateral non-partner lawyer positions; Arrange and coordinate candidate interviews. Proactively reach out to recruiting firms on both a national and local level to identify lateral candidates to grow our Dallas office; work with Director of Recruitment – North America to develop and maintain relationships with associate placement search firms. Implement regional programs to increase diversity of attorney population. Maintain NA recruiting database Coordinate recruiting process for all open staff positions. Manage, maintain and prepare all pre-employment paperwork, including offer letters and approvals for all summer associates, new associates, lateral lawyer and staff hires. Assist Dallas controller in preparing the annual budget for Recruiting activities and events.     2.    Human Resources: Coordinate all facets of day-to-day HR operations in Dallas, including employee relations, hiring, on-boarding, background checks and I-9 verification. Be familiar with FMLA and disability laws in order to work with the employees and liaise with Regional Management to complete the proper paperwork and make sure the right people are notified. Mitigate risk by resolving employee issues. Be available to employees and partners for consultation and advice throughout each day. If necessary, elevate situations to HR liaison partner, COO and/or employment in-house counsel.  Coordinate counseling (improvement plans) and disciplinary actions. Assess morale level, collect feedback, maintain positive working environment. Update and enforce Dallas office HR policies and coordinate with North American HR policies. Coordinate the annual staff evaluation process on a timely basis and use the evaluations as basis for compensation adjustments, both for base salary and bonuses. Assist with the preparation and follow through of performance reviews for attorneys. Plan and coordinate social events:  Holiday party; monthly socials, year end party, other events as needed. Assist Dallas controller in preparing the annual budget for HR activities and events. Work closely with Regional TM Director to identify and deliver the TM strategy for the region. Liaise with Office COO to ensure pre-arrival preparation for incoming hires. /Talent-Manager-RecruitingHuman-Resources/ 7a326cfd-2f4b-4139-8f7b-6b6bccb200e9 Fri, 29 Mar 2013 18:06:58 GMT Job Opportunity This program is for law school students (J.D.) in Japan. Click "APPLY ONLINE" below to learn more about Summer Job Program at Tokyo Office. /tokyosummerjob/ 28840cb9-71cf-4750-9601-0774784d27eb Wed, 27 Mar 2013 00:30:00 GMT Job Opportunity This position will help the Chair of the Global M&A Practice Groups to lead and manage the activities of the Groups. The Director of Practice Operations, M&A PG will also develop and execute an effective strategy for the growing M&A business. The qualified candidate will work in Baker & McKenzie's London office. Duties & Responsibilities: Develop the group's strategy and business plan, including analyzing and pursuing opportunities for growth. With the group's Chair, participate in formulating and executing aspects of the Firm's strategy for growing its transactional practices Will be responsible for the group's planning and management, people issues, business development, profile-building, financial matters, reporting, communications and quality Monitor, analyze and seek to improve the group's financial performance. Report on key metrics to the group's steering committee and the Firm's M&A practitioners generally. Monitor the group's expenses and prepare annual budget and spending forecasts Oversee the organization of, and facilitate, annual and other periodic meetings of M&A lawyers. Organize and participate in all of the group's Steering Committee meetings Coordinate with other functional departments within the Firm's Global Services group (e.g., Operations, Knowledge Management, Talent Management, Business Development) to ensure those departments are properly supporting the group. Coordinate with other global practice and industry groups within the Firm. Liaise with regional leadership and staff to align efforts on a global basis Help to develop service offerings and efficiencies geared at the Firm's major clients Help to identify senior lateral hiring needs and assist in lateral recruiting Train the group's members and other lawyers with respect to M&A services and other technical training Coordinate and oversee the performance on a day-to-day basis of other Firm professional staff members who have been assigned primarily to support the group (currently, 3.25 FTEs), on behalf of and under the direction of the group's Chair and the heads of the other functional departments to whom the staff members report. Assist in coordination of M&A lawyers' work allocation and non-billable activities Foster positive and open communication within the group's membership and with other groups within the Firm. Guide the Firm's external messaging with clients and the marketplace with respect to our M&A services Seek to stimulate continuous improvement of the group's efforts Lead efforts to identify and publicize best practices in the management and operations of global practice groups. Promote quality improvement and efficiency within the M&A practice   NO AGENCIES PLEASE   The Firm At Baker & McKenzie, we are different in the way we think, work and behave. Like no other firm and few other businesses. With 3,750 locally admitted lawyers and more than 5,800 business service professionals in 72 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker & McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm and a distinctive way of thinking, working and behaving - as a passionately global and genuinely collaborative firm. /LondonDirectorPracticeOperationsM&A/ 2f594468-cf28-4732-9fd2-013f2c6ce208 Tue, 26 Mar 2013 09:56:44 GMT Job Opportunity Our Santiago office is searching for a qualified attorney to join our Intellectual Property Group. /SantiagoSeniorIPAttorney/ fbda2205-0e0a-4eae-a520-04995fed037d Thu, 21 Mar 2013 07:37:19 GMT Job Opportunity Overall Purpose of this position: The purpose of this position is to provide executive level administrative support for a Banking & Finance Partner who is also Head of Global Strategic Initiatives.Duties & Responsibilities: Provide executive level administrative support to Banking & Finance Partner Plan and coordinate global business travel schedules, itineraries and high-level Firm meetings Will routinely manage highly confidential information and interface effectively with Firm executives, practicing attorneys, customers and clients Schedule and organize complex activities such as meetings and travel, manage calendar Create and develop visual presentations Organize and prioritize large volumes of information (e-mail and voicemail) Sort and distribute mail, open mail and determine level of priority Answer phone and takes message or field/answer all routine and non-routine questions Work independently and within a team on special and nonrecurring and ongoing projects Act as a project manager for special projects, at the request of the Partner, which may include planning and coordinating multiple presentations and disseminating information Day to day clerical duties, including: draft general correspondence, expense reports, memos, charts, tables, graphs, business plans, create and edit documents /Executive-Assistant1/ 0311db6b-0c66-40cc-9505-7e748a2d2b98 Fri, 15 Mar 2013 21:55:40 GMT Job Opportunity This role is responsible for assisting the North American Compensation and Employment Law Business Development Manager to develop and drive regional strategy in order to maximize client retention and growth for the Compensation and Employment Law Practice Group (Group). This position will be working closely with our preeminent Global Equity Services subpractice, and highly exposed to Baker & McKenzie's unique global Employment platform. Working closely with the partners, the role is an integral part of the Group’s Business Development team, focusing on business development, securing panel and other appointments through the submission of written proposals, overseeing the maintenance of business development and marketing collateral for the Group, business planning, monitoring progress against planned priorities, leading client teams, client relationship management, client care reviews, submissions for directories, improving the profile of the Group and developing its strategy for major events. Based in San Francisco, but working regularly in Palo Alto with many of the Group's lawyers there, this is a hands-on position with a heavy Events and Proposals focus. It requires the individual to provide proactive, reliable time effective marketing services to the North American Compensation and Employment Law Business Development Manager and the Group. The role requires a highly organized, detail oriented individual with good project management skills, strong client service orientation, excellent written and verbal communications skills with an interest in commercial and business issues. Internal Clients: Chair of the Firm’s North American Compensation and Employment Law Practice Group and the Practice Group Management Committee; Partners and lawyers throughout the Region. North American Client Manager, Senior Manager, North American Communications, North American Proposals Manager, North American Strategic Projects Manager and North American Events Manager. Members of other North American teams (e.g. Finance, Knowledge Management, Talent Management, Professional Development and secretarial). Key Responsibilities: Business Development – Supports the North American Compensation and Employment Law Business Development Manager to work with the Group to identify new business opportunities. Works with other regional and global practice groups to develop new work and cross selling opportunities, and assists the practice groups to develop and implement strategies to capture those opportunities. Proposals – Provides assistance with the development of proposals, including: collecting relevant content such as practice area descriptions and case/transaction lists. Prepares a first draft of content for review by the North American Compensation and Employment Business Development Manager or in some instances the lead partner directly. Helps to quality assure and produce the final product. Client Relationship Management – Conducts client research, including research on Firm specific information such as billings, matters and relevant timekeepers. Tracks progress against client business plans and follows up on items from client team meetings. Liaises and exchanges information with other practice groups targeting the same clients. Working with the North American Client Manager, supports Firm strategic projects, for example, the client care program and proactively puts forward clients for reviews. Conducts research for the client care program and drafts recommendations and prepares one page plans for review. Business Development and Marketing Collateral – Under the direction of the North American Strategic Projects Manager, is responsible for the development and maintenance of marketing collateral. Collects case/transaction information for all practice sub-groups, updates practice group information, relevant capability statements, CVs and any other relevant materials, including those appearing on the Firm’s external website. Business Planning – Assists with the preparation of materials and conducts research to facilitate business planning. Is responsible for tracking progress against the practice group business plan and in consultation with the North American Compensation and Employment Business Development Manager, proactively notifies and follows up with accountable partners as needed. Directories – Following the strategic direction set by the Senior Manager, North American Communications, is responsible for content collection and preparing a first draft response of the Group’s submission for the Firm’s responses to directories, helping to build relationships with key publications and directories, such as Chambers and Legal 500. Where approved by the North American Business Development Director, participation in guides and surveys. Tracking performance in the above directories. Media – May include drafting press releases for approval as directed by the Senior Manager, North American Communications, and the North American Compensation and Employment Business Development Manager. Tracking media mentions on behalf of the Group. Profiling – Responsible for the production, distribution and tracking of client alerts and newsletters in consultation with Senior Manager, North American Communications. Brand Management – Ensures the Firm's brand and that of the Group is maintained. At the direction of the North American Compensation and Employment Law Business Development Manager, implements the various activities supporting the brand of the Firm and that of the Group. Coordinates with the Firm’s web support team to ensure website content is up to date and relevant. Seeks pre-approval from the North American Business Development Director for any use of the Firm's logo or brand. Firm Positioning and Events – Oversees the maintenance of the Group’s mailing list where directed by the North America Compensation and Employment Law Business Development Manager. Works with the San Francisco/Palo Alto office resource(s) to execute the Group's client seminars, webinars, internal meetings, sponsorships/partnerships with outside organizations and all other events in which Firm and Group representation and participation is necessary. Budget Management – Works with the North American Compensation and Employment Law Business Development Manager to develop business cases for budget requests based on business planning and is aware of the budget available from both Regional and Global sources. Monitors Group business development expenditures, develops and obtains necessary approval on all business development expenses from practice group managers. Other duties as assigned to develop and drive regional strategy. Skills and Experience: Two to five years of professional development or marketing experience in large and dynamic organizations, preferably in a professional services environment and with partners/senior executives Undergraduate degree in Journalism, Public Relations, Communications or Marketing, or equivalent work experience In-depth knowledge of how clients choose among lawyers and the business development process within professional services firms Strong judgment and ability to make well-reasoned independent decisions Excellent written and verbal communications skills; strong reporting skills Advanced understanding of strategic market communications and issues Self-motivated and independent, able to work with a minimum of supervision Comfortable working across multiple cultures and time zones in a matrix organization Strong interpersonal skills, including pleasant nature and ability to influence others Organized, detailed oriented individual with good project management skills Strong client service orientation Tech-savvy, with proficiency in Microsoft Office, including Word and PowerPoint design Must be able to travel between San Francisco and Palo Alto offices /SanFranciscoCompensationEmploymentSrBDC/ 70d1647f-0b86-4686-8ee7-aaa84a410acc Mon, 04 Mar 2013 05:11:56 GMT Job Opportunity Performs a variety of duties to assist attorneys according to established policies and procedures. Maintains positive relationships with attorneys, staff and clients and observes confidentiality of all client matters. Organizes and maintains case files, pleadings, documents, electronic data and other documents. Summarizes articles, reports, witness statements and depositions. Keeps accurate time records. Essential Duties and Responsibilities: Essential functions are primarily job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer. Follows the ethical requirements as set forth by the Rules of Professional Conduct and Business and Professions code Provides analysis, research and document analysis in order to assist in preparation of cases for hearings and/or trial Gathers facts and retrieves documents for the purpose of assisting attorneys in the preparing matter evaluations and status reports to clients Assists attorneys with drafting a variety of documents, including subpoenas, pleadings and discovery Collect and compiles facts, data and information to make independent decisions and recommendations to supervising attorneys Establishes, organizes and maintains files, binders, indexes, notebooks and electronic data Organizes cases, depositions, discovery, pleadings and reports and information related to cases Reviews and outlines depositions, summaries and discovery responses Utilizes computerized litigation techniques and software when applicable Responsible for providing timely and accurate information relating to case work to supervising attorneys and clients Knowledge Skills and Abilities Required: Knowledge of legal principles and practices at a level normally acquired through formal paralegal training or its equivalent Approximately five years experience in order to gain expertise needed to do substantive legal support work Ability to organize and prioritize numerous tasks and complete them under time constraints Demonstrated attention to detail Ability to proofread typed material for contextual, grammatical, typographical or spelling errors Excellent interpersonal skills necessary in order to communicate in person, by e-mail and telephone and follow the instruction effectively from a diverse group of clients, attorneys and staff and provide information with professionalism, courtesy and tact Ability to multi-task while organizing and maintaining multiple cases Ability to retrieve and distribute print volumes, push and pull packages, and books weighing up to 20 pounds and ability to retrieve and replace objects from shelves May require irregular hours, with approval, if client demands dictate the need Ability to operate standard office equipment such as computer, photocopiers, fax machines, and typewriter Ability to travel to private and public buildings, locally and statewide, via private or public conveyance to assist attorney in attending to client needs on legal matters Knowledgeable in Summation, Concordance and Relativity (working with load files and coding documents) Knowledgeable in Word, Excel, PowerPoint, and Access Needs to have good skills in State and Federal court procedures (litigation) e-filing Good at witness interviewing Knowledgeable with all aspects of discovery process, e-discovery, and worked with e-discovery vendors Been involved in e-discovery preservations and doc collections Familiarity with document issue coding Good writing and research skills Experience with trial preparation Take initiative (i.e. trouble-shooting) in certain instances wherein insufficient and/or lack of instruction are provided Management retains the discretion to assign or to change the duties of the position anytime. /PaloAltoLitigationParalegal/ dfa5cb98-816a-441b-928b-9ca8641bc9c8 Mon, 04 Mar 2013 04:19:31 GMT Job Opportunity The Help Desk Analyst consistently models the delivery of superior service and professionalism in a team-oriented support environment. The position is responsible for supporting hardware and application support issues, desktop imaging, computer hardware/software asset management, testing, BlackBerry and iPhone support/training, hardware/software orders, user/group account creations, active directory permissions. Secondary responsibilities include special projects as well as possible participation in regional projects. This position directly impacts the end-user computer experience. The Position reports directly to the Houston IT Manager. Duties and Responsibilities Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company supported applications. Troubleshoot computer problems, determine source and advise on appropriate solution. Additional responsibilities include: Develop and conduct training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems Setup of devices on the BES server and training on BlackBerry device Setup of devices using MobileIron and training on iPhone and iPad devices Troubleshoot PDAs, cell phones, air cards Conference room setups - set up presentations, set up and manage video conferences Maintain and support the delivery of applications to remote users via standard remote access solutions including VPN and Citrix Coordinate testing and certification of all changes to the application environment including application in-take, upgrades, security patches, hotfixes, service packs, etc., against the standard image and deploy as required Troubleshoot issues escalated from the Help Desk and resolve/escalate as appropriate within defined SLA targets Knowledge and Skills - Required Strong customer service focus and ability. The candidate must be able to interact and collaborate with team members in a cooperative spirit. Strong customer service focus and ability to interact and collaborate with team members in a cooperative spirit. Excellent communication skills, both written and oral Sound technical skills in supporting computer hardware – desktops, laptops, printers Sound technical skills in supporting Microsoft Windows 7 Professional, MS Office 2010 Basic Citrix and Server skills Good understanding of Active Directory and Group Policies Good working knowledge of image and package creation tools (e.g. Altiris) Ability to identify and clearly communicate problems/support requests in order to influence the prioritization of production defects and/or enhancements Commitment to a strong work ethic and knowledge transfer Results oriented and highly flexible individual, able to work with minimal supervision Knowledge and skills - Desired Experience of supporting Cisco Call Manager and ongoing management and troubleshooting of Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager 6.x , 7.x Unity Experience of supporting Relativity, Concordance, CaseMap, Livenote and other software used for the review, analysis, and production of electronic documents during litigation and investigations Experience of managing case data and image shares on networked file systems and other storage devices/areas (eg. DVD, external disk drives, flash media and local machines) Discovery and trial technology support (coding, imaging, interfacing with external e-discovery vendors) /HoustonHelpDeskAnalyst/ 8b0f1afa-66d4-4a54-8af2-b0c4447320b9 Fri, 01 Mar 2013 08:57:17 GMT